Director of Institutional Research and PlanningSusan H. Duncan was appointed Director of Institutional Research and Planning at Marist College in 2011. In this position, she supports and integrates college planning efforts at all levels with institutional research, policy analysis, and outcomes assessment. She is responsible for supporting planning and management decision-making by collecting, archiving, analyzing, and reporting consistent and accurate data about Marist.
Ms. Duncan began her career in the financial services industry. Early in her career, she moved to New York City, where she earned positions of increasing responsibility leading to her appointment as vice president and market research department head at National Westminster Bank. She further broadened her responsibilities when she became the national manager of market research for American International Group's strategic Corporate Research and Development Division.
Throughout her 15 years in the financial services industry, Ms. Duncan worked collaboratively with executives to examine in detail most aspects of financial services. She also became a resource for industry associations, presenting "Profitability-Based Market Segmentation of Small Business Prospects" to the New York Chapter of the American Marketing Association, writing as the guest expert columnist for a market research trade magazine, and having her research work on cash management published in the trade magazine Business Insurance.
Appointed the director of planning for the Health Quest System after moving to the Hudson Valley, Ms. Duncan transitioned from the corporate sector into the health care industry, performing strategic planning and analysis, government reporting, and market research for Vassar Brothers Medical Center, Northern Dutchess Hospital, and Putnam Hospital Center. Most recently she served as the director of institutional research, planning and assessment for Dutchess Community College. In addition to the ongoing IR responsibilities, she chaired the cross-functional Data Standards and Reporting team through the institution's conversion to the new Banner system. She also has past experience teaching high school and adult education.
A native of Bar Harbor, Maine, Ms. Duncan received a bachelor's degree in secondary education from Valley City State University and a Master of Business Administration degree from the State University of New York at Buffalo, where she also oversaw the computer lab for the School of Management. She was inducted into Pi Omega Pi (Business Education Teacher Honor Society) and Beta Gamma Sigma (The Association to Advance Collegiate Schools of Business Honor Society), and she was conferred the distinguished marketing graduate award of her M.B.A. class.
Ms. Duncan resides in the Town of Poughkeepsie with her husband, Christopher, and their two daughters, Kathryn and Rebecca.