Service and System Availability
Outage Alerts & Updates
SYSTEMS AND SERVICES AVAILABILITY
All systems and services are up and operational.
On Sunday, December 21, 2014 our vendor, CASHNet, will be performing maintenance from 1:00am to 6:00am. During this time CASHNet will be unavailable.
On Monday, December 22, 2014 starting at midnight, OmniUpdate will be unavailable while the system is upgraded. The upgrade is expected to take the entire day. During this time you will not be able to edit web page content using OmniUpdate
If you have any questions, please call the Help Desk at xHELP (x4357). We apologize for any inconvenience and we thank you for your continued support.
If you are in need of assistance please call the Help Desk (xHELP or 845-575-4357).
Normal Service Hours
|z/VM-CMS||24 hr.||24 hr.||24 hr.||24 hr.||24 hr.||8am - 12am||24 hr.|
|IA PROD||Avail. - midnight||7:30am - midnight||7:30am - midnight||7:30am - midnight||7:30am - midnight||7:30am - Avail.||Avail.|
|Web4/Self-Service||Avail. - midnight||7:30am - midnight||7:30am - midnight||7:30am - midnight||7:30am - midnight||7:30am - Avail.||Avail.|
|Voyager||Library Hours||Library Hours||Library Hours||Library Hours||Library Hours||Library Hours||Library Hours|
|Knowledge Center||24hr||24hr||24 hr.
* Scheduled downtime window for major upgrades for the Lotus Notes service is 7pm to 9pm Friday. Notice of this will be posted when necessary.
- The primary maintenance window for all production services is from 5 AM-7AM EST Monday thru Friday. Scheduled computer network outages will also take place during this time window. This time is not always utilized and will be listed above when scheduled.
- During weekends and holidays, all services are available, but are running unattended.
- Call the Operations status line at 845-575-3240 or x3240 for the most up to the minute information.