Service and System Availability
Outage Alerts & Updates
Systems and Services Availability
All systems and services are up and running.
Due to a scheduled power outage in the McCann Front Atrium Wednesday, August 20, 2014, from 6:00am to 7:00am, some areas of McCann not effected by the power outage may experience a network outage. McCann network services will be restored when the work has completed at 7:00am.
Also on Wednesday, August 20, 2014 between 5:00am and 7:00am Banner Document Management System (BDMS) will be unavailable while maintenance is performed.
If you are in need of assistance please call the Help Desk (xHELP or 845-575-4357).
Normal Service Hours
|z/VM-CMS||24 hr.||24 hr.||24 hr.||24 hr.||24 hr.||8am - 12am||24 hr.|
|IA PROD||Avail. - midnight||7:30am - midnight||7:30am - midnight||7:30am - midnight||7:30am - midnight||7:30am - Avail.||Avail.|
|Web4/Self-Service||Avail. - midnight||7:30am - midnight||7:30am - midnight||7:30am - midnight||7:30am - midnight||7:30am - Avail.||Avail.|
|Voyager||Library Hours||Library Hours||Library Hours||Library Hours||Library Hours||Library Hours||Library Hours|
|Knowledge Center||24hr||24hr||24 hr.
* Scheduled downtime window for major upgrades for the Lotus Notes service is 7pm to 9pm Friday. Notice of this will be posted when necessary.
- The primary maintenance window for all production services is from 5 AM-7AM EST Monday thru Friday. Scheduled computer network outages will also take place during this time window. This time is not always utilized and will be listed above when scheduled.
- During weekends and holidays, all services are available, but are running unattended.
- Call the Operations status line at 845-575-3240 or x3240 for the most up to the minute information.