Desktop Computing is one of the departments under IT Client Services within the Department of Information Technology. Located in Donnelly and Marian Hall, Desktop Computing maintains and supports over 2400 computers for the full-time faculty, staff, computer labs and classrooms for the College. Support is also provided to the Fishkill off-site location.
Reporting a Problem or Requesting Service
All requests for service or PC and network printing problems should be reported to the IT Help Desk at x4357 (xHELP). The Help Desk will then route the call to the Desktop Computing department for resolution.
Printing services are available from various sources. Most computer labs have a network printer available for lab printing. The Donnelly 258 computer lab which is open 24 x 7 has two laser jet monochrome printers that provide printing support for the 54 computers in the lab. Duplex printing is available in the DN-258 lab as well as many other public networked printers across campus.
For specialty printing and reproduction services, including color printing, copying and offset printing, visit http://www.marist.edu/copycenter/
Desktop Computing installs and supports all networked printers. All networked printers installed in offices are the responsibility of that office to provide consumables (toner, fuser, maintenance kit, and paper) for their applicable networked printers.
Individual printers connected to a single workstation are not supported by Desktop Computing.
Software services are available by calling the IT Help Desk at (845) 575-4357 (xHELP). Services are provided for Marist owned/tagged computers assigned to full-time faculty and staff members.
All Marist owned computers come with the following software products installed:
- Windows operating system
- Microsoft Office Professional (Word, Excel, PowerPoint, Publisher & Access)
- Hummingbird/Open-Text Connectivity (Mainframe Access)
- McAfee Anti-Virus
- Cisco VPN Client (for wireless connectivity)
- Cisco NAC Agent
- Mozilla Firefox Web Browser
- Adobe Acrobat Professional
Faculty and staff members may request additional software to be installed on their office computers by calling the IT Help Desk. Some software will require a purchase of a license which will be charged to the user's budget account number. Please provide the IT Help Desk analyst with your budget account number when requesting the software service.
The following is a partial list of software that requires a charge back to the requestor's departmental budget account:
- MS Project 2007
- MS Visio
- MS OneNote
- MS SQL
- Adobe Creative Suite Standard, Premium or Master Collection
- Adobe Photoshop
Faculty only: Some faculty members may require specialized software to be installed on their computer to match the software running in the classrooms or labs where they teach (e.g. Maple, Matlab, Adobe Creative Suite Design Standard). For these instances, please contact Dave Hughes at x3057.
Desktop Computing does not:
- Install, customize, configure or support non-Marist approved software.
- Install, customize or configure any software on non-Marist owned computers.
- Repair, service or install hardware on non-Marist owned computers
- Repair or service any non-Marist owned computer