Laptop Protection

ON CAMPUS

Lenovo - L440, T540, X1 Carbon, and Yoga supported by Marist College and purchased through the TPU program

  • 3 Year Manufacturer's Warranty included in cost (covers defects or failure of components)
  • Recommended - Add 4th Year to Manufacturer's Warranty AND 4 Years of Accidental Damage Protection
    • L440/T540 cost: $178
    • X1/Yoga cost: $270
  • All repairs performed by Marist ResNet Department in Donnelly Hall by certified Lenovo technicians
  • A ThinkPad loaner laptop is provided for lengthy repairs while the student is on campus

Apple

  • 1 Year Manufacturer's Warranty included in cost of laptop (covers defects or failure of components)
  • Recommended - Add AppleCare to extend the Manufacturer's Warranty to 3 Years
    • MacBook Air, MacBook Pro 13" cost: $183
    • MacBook Pro 15" cost: $237
  • Manufacturer repairs performed by Marist ResNet Department in Donnelly Hall by Apple certified technicians
  • Accidental Protection is NOT provided by Apple
    • Check your homeowners policy for coverage
    • 3rd Party Vendors: SquareTrade.com.
    • Please note: Accidental repairs are done by the 3rd Party vendors or a service provided assigned by your homeowner or student policy.  They will NOT be done by ResNet 
    • If you purchase through the Marist College Apple-On-Campus portal you will be provided a Mac loaner laptop for manufacturer repairs only while the student is on campus

All other laptops

  • ResNet will diagnose problems to the best of their ability
  • If it is a problem such as a virus or spyware, ResNet can assist the with problem
  • If the problem is diagnosed as a hardware issue the student must contact the manufacturer or vendor where the laptop was purchased.  ResNet CANNOT repair laptops other than Lenovo or Apple.  ResNet technicians are not certified for other brands and it would invalidate the warranty on the laptop

 

Lenovo International Support

International Warranty Terms and Service

International Warranty Service Locator

 

Apple International Support

Students can get service via an international Apple Authorized Service provider
and for the first year they are covered by AppleCare or not (provided it's not accidental damage).
 
http://support.apple.com/kb/ht1434
 
Or via an Apple Store:
 
 
Also they can call international support lines:
 
http://support.apple.com/kb/HE57

 

 

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