Laptop Protection
ON CAMPUS
Lenovo - T430, T530, X1 Carbon and Helix supported by Marist College and purchased through the TPU program
- 3 Year Manufacturer's Warranty included in cost (covers defects or failure of components)
- Recommended - Add 4th Year to Manufacturer's Warranty AND 4 Years of Accidental Damage Protection (for under $200)
- All repairs performed by Marist ResNet Department in Donnelly Hall by certified Lenovo technicians
- A ThinkPad loaner laptop is provided for lengthy repairs while the student is on campus
Apple
- 1 Year Manufacturer's Warranty included in cost of laptop (covers defects or failure of components)
- Recommended - Add AppleCare to extend the Manufacturer's Warranty to 3 Years (for under $200)
- Manufacturer repairs performed by Marist ResNet Department in Donnelly Hall by Apple certified technicians
- Accidental Protection is NOT provided by Apple
- Check your homeowners policy for coverage
- If you purchase student insurance through housing it is covered through National Student Services, Inc.
- 3rd Party Vendors: SquareTrade.com.
- Please note: Accidental repairs are done by the 3rd Party vendors or a service provided assigned by your homeowner or student policy. They will NOT be done by ResNet
- If you purchase through the Marist College Apple-On-Campus portal you will be provided a Mac loaner laptop for manufacturer repairs only while the student is on campus
All other laptops
- ResNet will diagnose problems to the best of their ability
- If it is a problem such as a virus or spyware, ResNet can assist the with problem
- If the problem is diagnosed as a hardware issue the student must contact the manufacturer or vendor where the laptop was purchased. ResNet CANNOT repair laptops other than Lenovo or Apple. ResNet technicians are not certified for other brands and it would invalidate the warranty on the laptop
Lenovo International Support
International Warranty Terms and Service
International Warranty Service Locator
Apple International Support
Students can get service via an international Apple Authorized Service provider
and for the first year they are covered by AppleCare or not (provided it's not accidental damage).
Or via an Apple Store:
Also they can call international support lines:
http://support.apple.com/kb/HE57
