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OS Support

Fall 2007

ResNet's goal is to have as many students as possible connected to the network. We understand that each student's PC may vary greatly from the next. In order to provide the best support possible, ResNet provides full support for Windows XP and Windows Vista only.

Levels of Support

• Fully Supported: ResNet provides full technical support; meaning help connecting and staying connected to the network, Windows update support, virus removal support, spyware removal support, and general PC troubleshooting.
• Not Supported: ResNet attempts to provide limited support to help students connect to the network.
• Not Allowed: Under no circumstances will machines running these operating systems be allowed to connect to the Marist network or internet. No support provided.

Operating System Support Table

ResNet fully supports Windows XP and Windows Vista. This means that our techs will provide troubleshooting support in order to connect you to the network. It is our goal to connect all computers running Windows XP and Windows Vista to the network, and ensure they stay connected. ResNet will also provide support for Windows updates for XP and Vista operating systems, as well as general troubleshooting support and help removing viruses and spyware.

ResNet will not provide support for Mac OSX and Linux. This means that computers running these operating systems may or may not be able to successfully connect to the Marist network. If you cannot connect to the network, ResNet may not be able to provide support to help you connect. If you are running one of these operating systems and are having difficulties, it is recommended you upgrade your operating system to one that ResNet supports.

Starting in the fall of 2004, computers running Windows 95, 98, Me, and 2000 will NOT be allowed on the Marist network. ResNet will not provide technical support for these operating systems, and you will not be able to access the Marist network or internet. These operating systems are no longer supported by Microsoft and Microsoft will not be releasing any future security updates for these operating systems. In order to keep the Marist network secure for all its users, Windows 95, 98, Me, and 2000 will not be allowed on the network.

ResNet is here to help all students with computer problems. This not only means residential students, but also adults and commuters. If you have any questions or concerns about these policies, you are encouraged to contact ResNet.