An image of a letter being caught by a fishing pole with the text "Gone Phishing"

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Fraud: Order #

Why this looks valid

  • The originating email may appear to be from a valid business
  • The message includes many details common to purchase notifications, such an Order Number and Transaction ID

Why this is fraud

  • The phone number in the confirmation is not Norton customer service - this can be confirmed by using Google to search the phone number in the email
  • Generic greetings and grammatical errors are often indicators of malicious emails

Additional notes

  • How does this scam work?  If you call the number in the email, the person on the line will ask you for your bank account or credit card account information, and then make unauthorized purchases using your account
  • Why are there so many incorrect characters in this message?  This is on purpose - the criminals will use symbol or number substitutions in order to bypass some common email filtering searches that would otehrwise prevent the malicious email from arriving in inboxes
  • A little paranoia goes a long way! Be suspicious of any email messages with a phone number – always contact the company’s publicized customer service number and not what you see in an email