An image of a letter being caught by a fishing pole with the text "Gone Phishing"

Menu Display


Asset Publisher

Fraud: Order Confirmation

Why this looks valid

  • It looks like an Amazon order confirmation
  • The originating email may appear to be from Amazon

Why this is fraud

  • The phone number in the confirmation is not Amazon customer service
  • The confirmation looks like it came from the Amazon website, not like a normal email confirmation
  • The email came in as an image attachment, which is not how Amazon sends order confirmations
  • Grammatical errors are often indicators of malicious emails – note the extra “to” in the red text

Additional notes

  • Amazon has a help page with instructions for identifying fraudulent emails and tips to protect your account:
  • How does this scam work?  If you call the number in the email, the person on the line will ask you for your Amazon account information, and then make unauthorized purchases using your account
  • A little paranoia goes a long way! Be suspicious of any email messages with a phone number – always contact the company’s publicized customer service number and not what you see in an email