An image of a letter being caught by a fishing pole with the text "Gone Phishing"

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Fraud: Purchase Notification

Why this looks valid

  • It looks similar to many emailed order confirmations
  • The originating email may appear to be from a valid business
  • The subscription service is a real product that users can subscribe to

Why this is fraud

  • The phone number in the confirmation is not Norton customer service - this can be confirmed by using Google to search the phone number in the email
  • Generic greetings and grammatical errors are often indicators of malicious emails
  • Non-standard characters are indicative of a malicious email

Additional notes

  • How does this scam work?  If you call the number in the email, the person on the line will ask you for your bank account or credit card account information, and then make unauthorized purchases using your account
  • A little paranoia goes a long way! Be suspicious of any email messages with a phone number – always contact the company’s publicized customer service number and not what you see in an email