Responsive image

Information Technology

Need information about resetting your Marist Account password?

If you are off-campus:

  • Place a government-issued picture ID on a white piece of paper with your name (printed and signature), a contact number where we can call you back, the time that is best to contact you.  Take a picture of this with a camera phone and then email it to We can call you on the telephone, Skype, Facetime, or Webex.
  • You may also send the information via Fax to (845) 575-3566 or scan and email it to
  • Acceptable IDs are any Government-issued picture ID that contains a signature, such as Driver License, Passport, Military IDs with a signature. You may also use a current Marist picture ID card.  Please make sure the ID is not expired. 
  • Please do not send an ID that contains a Social Security Number on it.

If you are on campus besides the above:

  • You will need to come to the Help Desk in the Donnelly Computer Lab, DN258 (see hours listed below).
  • You will need to present a Picture ID (Marist picture ID or a Government Issued ID)

Image of Marist ID Example         Image of Drivers license


Please note that this process will have to be repeated every time you need assistance from the Help Desk regarding your Marist Account.

When the Help Desk receives the fax, we will call you back at the number provided once the information that you have submitted is processed. We will not be able to leave any account information on voicemail or with someone other than yourself.

If you have any questions or concerns, please call the Help Desk at (845) 575-4357.

The Help Desk is available for full service:

     Monday - Thursday

7:30am - 10:00pm


7:30am - 5:00pm

  Saturday & Sunday (walk ins, voicemail, and emails only)                              

10:00am - 2:00pm