WEPA Frequently Asked Questions

Can I print in color? What about different sizes of paper, like legal?

The WEPA kiosks print only in black & white. If a student chooses to print a document in color they will be unable to submit the print job. The WEPA kiosks only print letter-sized (8 1/2" x 11") paper. Students should ensure their print jobs are set to print this size. If a student needs to print in color or another size paper, they should go to the Digital Publication Center in Donnelly.

What is the fund balance I see? How can I add funds if I run out?

The fund balance shows you what funds you have left to use for printing. Every student will be issued an initial allowance of $25.00 in their fund balance for printing. This is equivalent to 312 single-sided or 156 duplex sheets of paper. When the balance drops below $8.00, it will automatically be replenished to $8.00 during the academic year. You do not need to add funds at this time.

WEPA Tips

Here are some tips for using WEPA.

• Print only what is necessary.

• If you need more than one copy of a document, print one copy and photocopy the original.

• Large documents or files should be downloaded or emailed to avoid tying up the printer.

  • If you need help with this, please consult a Help Desk team member.

• If you do need to print a large document, schedule it for a non-peak time to minimize printer use.

• Retrieve your printed documents promptly after printing.

• Make sure you LOG OFF at the kiosk after printing your documents.

• If your document does not immediately appear at the printer, do not reprint the document immediately but wait briefly as it may be processing another user’s request.

• If there are printing issues, you can contact WEPA support at 1-800-675-7639 or chat tech support at support.wepanow.com.