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Information Technology
Service and Systems Outage History
| Start Date | Outage Title | Description |
|---|---|---|
| Apr-01-2024 | Planned - Banner (4/1/2024) | On Monday, April 1, 2024 between 4:00am and 7:00am ET Banner will be unavailable while maintenance is performed. |
| Mar-27-2024 | Unplanned - myMarist (3/27/24) | Today is Wednesday, March 27, 2024. We are currently experiencing an issue with myMarist. Information Technology is working quickly to resolve the problem. If you need to access Brightspace, you can do so by going directly to: https://brightspace.marist.edu. If you need to access myMail, you can do so by going directly to: https://mymail.marist.edu. We are sorry for any inconvenience this may cause. |
| Mar-27-2024 | Resolved - myMarist (3/27/2024) | Today is Wednesday, March 27, 2024. Earlier today we experienced an issue with myMarist. This issue has been resolved. We are sorry for any inconvenience this may have caused. |
| Mar-20-2024 | Planned - Banner (3/20/2024) | On Wednesday, March 20, 2024 between 4:00am and 7:00am ET Banner, including myMarist, will be unavailable while maintenance is performed. |
| Mar-13-2024 | Unplanned - Microsoft Email (03/13/24) | Microsoft is investigating a delay in sending some outbound email messages. We will update the status when we have more information. |
| Mar-13-2024 | Notification - Outbound Email Messages (3/13/2024) | Microsoft is investigating a delay in sending some outbound email messages. We will update the status when we have more information. |
| Mar-04-2024 | Unplanned - ReACT (3/4/2024) | Today is Monday, March 4, 2024. Our Self-Service Password Reset Service, ReACT, is currently experiencing issues, and we are working to restore it as quickly as possible. We apologize for the inconvenience. |
| Mar-04-2024 | Resolved - ReACT (3/4/2024) | The problem reported earlier today, Monday, March 4, 2024, with our Self-Service Password Reset Service, ReACT, has been resolved. |
| Feb-29-2024 | Planned - System Maintenance (2/29/24) | The IT department will be performing required maintenance on our systems on Thursday, February 29, 2024, from 6PM – 8PM ET. Access to applications may be briefly interrupted during this maintenance window. For uninterrupted access to Brightspace, you can go directly to https://brightspace.marist.edu. For uninterrupted access to myMail, you can go directly to: https://mymail.marist.edu. We apologize for any inconvenience this may cause. |
| Feb-16-2024 | Notification - Spam Emails (2/16/2024) | Today is February 16, 2024. Information Technology received reports that users have gotten an email stating they made a request to deactivate their Marist College email. Please note that this is a spam email. Thank you to those who reached out to Information Technology to make us aware of this. |
| Feb-02-2024 | Planned - Banner (2/2/2024) | On Friday, February 2, 2024 Banner, including myMarist, will be unavailable from 3:30am to 7:00am ET while maintenance is performed. |
| Jan-23-2024 | Planned - Banner (1/23/2024) | On Tuesday, January 23, 2024 between 6:00am and 7:00am ET Banner will be unavailable while maintenance is performed. |
| Jan-03-2024 | Notification - Zoom & Salesforce Sales Cloud (Wed. 1/3/24) | On Wednesday, January 3, 2024 Marist users may have received an email from Zoom with the subject "Salesforce Sales Cloud 360 for Zoom is approved to use." We are currently testing the integration of Zoom with a Salesforce environment on campus. The email from Zoom App Marketplace was unexpectedly sent. Only Salesforce admins have access to this integration currently. |
| Dec-22-2023 | Planned - CleanAddress (12/22/23) | On Friday, December 22, 2023 between 5:00am and 7:00am ET CleanAddress will be unavailable while maintenance is performed. |
| Dec-21-2023 | Planned - Banner (12/21/23) | On Thursday, December 21, 2023 between 5:30am and 7:00am ET Banner will be unavailable while maintenance is performed. |
| Dec-18-2023 | Unplanned - Banner, including myMarist (12/18/23) | Today is Monday, December 18, 2023. We are currently experiencing slowness with Banner, including myMarist. Information Technology is aware of this issue and is working quickly to resolve it. We are sorry for any inconvenience this may cause. |
| Dec-18-2023 | Resolved - Banner, including myMarist (12/18/23) | The problem experienced earlier today, Monday, December 18, 2023. with Banner, including myMarist, has been resolved. |
| Dec-05-2023 | Planned - Wireless Network Upgrade (12/5/2023) | On Tuesday, December 5, 2023 between 4:00am and 5:00am ET there will be an upgrade of the wireless network. During this time there may be intermittent interruption of wireless network access. |
| Nov-30-2023 | Planned - Banner (11/30/2023) | On Thursday, November 30, 2023 between 4:00am and 7:00am ET Banner, including myMarist, will be unavailable while maintenance is performed. |
| Nov-22-2023 | Planned - Donnelly Lab/Residence Area Printing Maintenance (11/22/23) | On Wednesday, November 22, 2023 between 5:00am and 7:00am the server that handles printing in the Donnelly Lab and several Residence Areas with common areas will be unavailable while maintenance is performed. |
| Nov-21-2023 | Planned - Marist Money & Degreeworks (11/21/23) | On Tuesday, November 21, 2023 between 5:00am and 7:00am ET Marist Money and Degreeworks will be unavailable while maintenance is performed. |
| Nov-16-2023 | Unplanned - Knowledge Center | Today is Thursday, November 16, 2023. There is currently an issue with the Knowledge Center. Information Technology is aware of this and is working quickly to resolve the problem. |
| Nov-16-2023 | Resolved - Knowledge Center (11/16/23) | The problem reported earlier today, Thursday, November 16, 2023 with the Knowledge Center has been resolved. |
| Nov-16-2023 | Planned - Maestro, Evisions, NOLIJ & Campus Logic (11/16/23) | On Thursday, November 16, 2023 at some point between 4:00am and 7:00am there will be maintenance completed on Maestro (bulk emailing), Evisions (Argos, Intellecheck, Formfusion) NOLIJ, and Campus Logic. While the maintenance is being completed these services will be unavailable. |
| Nov-10-2023 | Unplanned - Wired and Wireless Network (11/10/23) | Today is Friday, November 10, 2023. We are currently experiencing some network issues on both the wired and wireless networks. Information Technology is aware of this and is working quickly to resolve the problem. |
| Nov-10-2023 | Resolved - Wired and Wireless Network (11/10/23) | Today is Friday, November 10, 2023. The problem reported earlier with network issues on both the wired and wireless networks has been resolved. We are sorry for any inconvenience this may have caused. |
| Nov-03-2023 | Planned - Wireless Network Maintenance (11/3/2023) | On Friday, November 3, 2023 from 3:00am to 5:00am ET the Wireless Network will be intermittently unavailable while maintenance is performed. This will not affect any computers or devices connected to the wired network. |
| Oct-27-2023 | Planned - Banner (10/27/2023) | On Friday, October 27, 2023 between 5:00am and 7:00am ET Banner, including myMarist, will be unavailable while maintenance is performed. |
| Oct-26-2023 | Planned - Banner Self-Service (10/26/2023) | On Thursday, October 26, 2023 between 5:00am and 7:00am ET Banner Self-Service will be unavailable while maintenance is performed. Other portions of Banner, including myMarist, will be available during this time. |
| Oct-24-2023 | Service Alert - Power Disruption affecting Network Connectivity (10/24/23) | Today is Tuesday, October 24, 2023. Due to a burst water pipe, electricity to the following buildings will be disrupted for approximately one hour at 9:15 am ET: Lower New Townhouses, Marian, Midrise, Murray Student Center, Champagnat, & Library. This also affects network connectivity in these areas. |
| Oct-23-2023 | Unplanned - Degreeworks (10/23/23) | Today is Monday, October 23, 2023. Degreeworks is currently unavailable. Information Technology is aware of this and is working quickly to resolve the problem. We are sorry for any inconvenience this may cause. |
| Oct-23-2023 | Resolved - Degreeworks (10/23/23) | The problem reported during the early afternoon of Monday, October 23, 2023 with Degreeworks has been resolved. |
| Oct-23-2023 | Service Update - Banner (10/23/23) | Today is Monday, October 23, 2023. We are currently receiving reports that Banner, including myMarist, is running slow and some users are receiving time outs when attempting to use Banner. Information Technology is aware of this and is working quickly to resolve the problem. We are sorry for any inconvenience this may cause. |
| Oct-23-2023 | Unplanned - Banner (including myMarist) & Degreeworks (10/23/23) | Today is Monday, October 23, 2023. Banner, including myMarist and Degreeworks are currently unavailable. Information Technology is aware of this and is working quickly to resolve the problem. We are sorry for any inconvenience this may cause. |
| Oct-23-2023 | Resolved - Banner (including myMarist) (10/23/23) | The problem reported earlier today, Monday, October 23, 2023 with Banner, including myMarist has been resolved. |
| Oct-19-2023 | Planned - Campusshares & Mediashares (10/19/23) | On Thursday, October 19, 2023 between 5:00am and 7:00am ET Campusshares and Mediashares will be unavailable while maintenance is performed. |
| Oct-19-2023 | Planned - SecureW2 (10/19/23) | On Thursday, October 19, 2023 between 5:00am and 7:00am ET maintenance will be taking place on SecureW2, which is used for Marist-owned computers to initially connect to the Marist network. This work will only affect those who will be connecting a Marist-owned device to the network for the first time during the maintenance period. All other network connections will not be affected. |
| Oct-18-2023 | Planned - Email Coming from Listservs (Wed. 10/18/23) | On Wednesday, October 18, 2023 between 5:00am and 7:00am ET there will be a brief interruption in emails being delivered from Listservs, like MARFAC or MARSTAFF while maintenance is performed. Any emails sent to those groups will be delivered once the maintenance is complete. |
| Oct-16-2023 | Service Update - Degreeworks (10/16/23) | Today is Monday, October 16, 2023. Degreeworks was unavailable briefly today but now is available. We are sorry for any inconvenience this may have caused. |
| Oct-11-2023 | Planned - Authentication Services (10/11/23) | On Wednesday, October 11, 2023 between 5:00am and 7:00am ET authentication services may have a brief downtime while maintenance is performed. |
| Oct-09-2023 | Unplanned - Brightspace on Wired Computers (10/9/23) | Today is Monday, October 9, 2023. We are receiving reports that Brightspace and other services are unavailable to devices connected to the wired network, such as desktop computers and podium machines in classrooms. Brightspace and other services are available on the wireless network. Information Technology is aware of this and is working quickly to resolve the problem. We are sorry for any inconvenience this may cause. |
| Oct-09-2023 | Resolved - Brightspace on Wired Computers (10/9/23) | Today is Monday, October 9, 2023. The issue reported earlier today with Brightspace and other services are unavailable to devices connected to the wired network, such as desktop computers and podium machines in classrooms, has been resolved. If you continue to have issues connecting to services, please contact the Help Desk (HelpDesk@marist.edu or 845-575-4357) for assistance. |
| Sep-30-2023 | Planned - Argos (9/30/2023) | Information Technology will be performing maintenance on Argos, our Banner reporting tool. Argos will be unavailable Saturday from 5:00 AM to 12:00 PM ET. |
| Sep-29-2023 | Planned - Network Maintenance (9/29/23) | On Friday, September 29, 2023 between 1:00am and 5:00am ET there will be maintenance done on the wired and wireless network. During this time there may be brief connectivity issues while the work is completed. |
| Sep-26-2023 | Planned - Evisions (9/26/23) | On Tuesday, September 26, 2023 from 5:00am to 7:00am ET Evisions (including Argos) will be unavailable while maintenance is performed. |
| Sep-25-2023 | Unplanned - Network Outage parts of Campus (9/25/2023) | Today is Monday, September 25, 2023. There is currently an issue with both the wired and wireless networks in parts of Marist's campus. The affected areas include: Library, Hancock, Fontain, Lowell Thomas, North Campus Housing, and Foy Townhouses. Information Technology is aware of this and is working quickly to resolve the problem. |
| Sep-25-2023 | Resolved - Network Outage Parts of Campus (9/25/23) | Today is Monday, September 25, 2023. There was an issue reported earlier around 8:30am ET and again at 11:00am ET affecting both the wired and wireless networks in parts of Marist's campus has been resolved. |
| Sep-19-2023 | Planned - Banner (9/19/2023) | On Tuesday, September 19, 2023 between 5:00am and 7:00am ET Banner will be unavailable while maintenance is performed. |
| Sep-18-2023 | Unplanned - Degreeworks (9/18/23) | Today is Monday, September 18, 2023. There is currently a technical issue with Degreeworks, causing it to be unavailable. Information Technology is aware of this and is working quickly to resolve the problem. We are sorry for any inconvenience this may cause. |
| Sep-18-2023 | Resolved - Degreeworks (9/18/23) | Today is Monday, September 18, 2023. The issue reported earlier with Degreeworks has been resolved. |
| Sep-17-2023 | Planned - Wireless Network Upgrade (9/17/23) | On Sunday, September 17, 2023 between 4:00am and 6:00am ET, there will be a wireless network upgrade to improve wireless network stability. During this work you can expect temporary network interruptions while using the wireless network. |
| Sep-06-2023 | Planned - DegreeWorks (Wed. 9/6/23) | On Wednesday, September 6, 2023 between 5:00am and 7:00am ET Degreeworks will be unavailable while maintenance is performed. |
| Aug-29-2023 | Unplanned & Resolved - Brightspace Issues (8/29/23) | RESOLVED - Today is Tuesday, August 29, 2023. There are currently issues with Brightspace. Information Technology is working with the vendor to resolve the problem. We are sorry for any inconvenience this may cause. |
| Aug-25-2023 | Planned - IAPROD (8/25/2023) | On Friday, August 25, 2023 between 5:00am and 7:00am ET IAPROD, the Data Warehouse of the old IAPROD PLUS system, will be unavailable while maintenance is performed. |
| Aug-23-2023 | Planned - Wireless Network Maintenance (8/23/23) | On Wednesday, August 23, 2023 between 10:00pm and 11:00pm ET there may be intermittent issues with the wireless network, Foxnet, while maintenance is performed. |
| Aug-23-2023 | Planned - Banner (8/23/23) | On Wednesday, August 23, 2023 between 4:00am and 7:00am ET Banner will be unavailable while maintenance is performed. |
| Aug-18-2023 | Planned - Lenel Card Reader Updating (8/18/23) | On Friday, August 18, 2023 the Lenel Card Readers (that control swipe access to buildings, dorms, and other access areas) will be loading new access levels. There will not be an outage of swipe access, however there may be some brief interruptions while database work is completing. |
| Aug-18-2023 | Planned - IAPROD (8/18/23) | On Friday, August 18, 2023 between 5:00am and 7:00am ET IAPROD, the Data Warehouse of the old IAPROD PLUS system, will be unavailable while maintenance is performed. |
| Aug-17-2023 | Planned - Wireless Network (8/17/23) | On Thursday, August 17, 2023 starting at 8:30pm ET there will be work on the wireless network. During this time the wireless network will not be available. The work is expected to be completed in two hours. |
| Aug-15-2023 | Planned - Banner (8/15/23) | On Tuesday, August 15, 2023 between 6:00am and 7:00am ET Banner, including myMarist, will be unavailable while maintenance is performed. |
| Aug-15-2023 | Planned - Banner (8/15/23) | On Tuesday, August 15, 2023 between 6:00am and 7:00am ET Banner, including myMarist will be unavailable while maintenance is performed. |
| Aug-09-2023 | Planned - Email traffic delay (8/9/23) | Please expect delay of inbound email traffic for a brief 30min period starting at 7:00PM |
| Aug-09-2023 | Planned - Email traffic delay (8/9/2023) | Please expect delay of inbound email traffic for a brief 30min period starting at 7:00PM |
| Aug-08-2023 | Planned - Banner (8/8/23) | On Tuesday, August 8, 2023 between 4:00am and 7:00am ET Banner, including myMarist, will be unavailable while maintenace is performed. |
| Jul-30-2023 | Planned - Degreeworks (7/30/23) | On Sunday, July 30, 2023 from 8:00am to 10:00am ET Degreeworks will be unavailable while maintenance is performed. |
| Jul-27-2023 | Planned - Foxnet wireless network (7/27/23) | On Thursday, July 27, 2023 starting at 9:00pm ET there will be a brief Foxnet (wireless network) outage while maintenance is performed. |
| Jul-26-2023 | Completed - Banner Document Management (7/26/2023 - 7/27/2023) | The maintenance on BDM has been completed. There is an updated link to access BDM. Please sign into myMarist, go to the IT Services tab. On the left-hand side you will find the new link for Banner Document Management (BDM). If you are still having issues access BDM, clear your cache and cookies and try again. On Wednesday, July 26, 2023 at 5:00pm ET through Thursday, July 27, 2023 at 7:00am ET Banner Document Management (BDM) will be unavailable while maintenance is performed. |
| Jul-26-2023 | Unplanned - Marist Website (7/26/23) | Today is Wednesday, July 26, 2023. There is currently an intermittent issue with the Marist web page (www.marist.edu). Information Technology is aware of this and is working quickly to resolve the problem. We are sorry for any inconvenience this may cause. |
| Jul-26-2023 | Resolved - Marist Website (7/26/2023) | The issue reported earlier today, Wednesday, July 26, 2023, with the Marist web page (www.marist.edu) has been resolved. We are sorry for any inconvenience this caused. |
| Jul-26-2023 | Unplanned - Marist Security Direct Line | Today is Wednesday, July 26, 2023. There is currently an issue with the direct number to contact Security. If you need Security, please dial 845-575-3282. Information Technology is aware of this issue and is working with the vendor to resolve the problem. |
| Jul-26-2023 | Resolved - Marist Security Direct Line | The issue reported earlier today, Wednesday, July 26, 2023 with the direct number to contact Security has been resolved. We are sorry for any inconvenience this may have caused. |
| Jul-26-2023 | Planned - Evisions (Wed. 7/26/2023) | On Wednesday, July 26, 2023 starting at 6:30am ET there will be a brief Evisions (Argos, Intellecheck, Formfusion) outage while maintenance is performed. |
| Jul-21-2023 | Unplanned - Marist Web Page (Fri. 7/21/23) | Today is Friday, July 21, 2023. There is currently an issue with the Marist web page (www.marist.edu). Information Technology is aware of this and is working quickly to resolve the problem. We are sorry for any inconvenience this may cause. |
| Jul-20-2023 | Planned - Brief Foxnet Outage (7/20/2023) | Around 11:00pm ET on Thursday, July 20, 2023 there will be a brief Foxnet (wireless network) outage while maintenance is performed. |
| Jul-19-2023 | Planned - Degree Works Upgrade (Ongoing through 7/31/23) | Degree Works is undergoing a scheduled upgrade. During this time, it will not show recent Banner updates (e.g., change of majors, schedules). Once the software upgrade is complete any changes will display. Thank you for your patience. |
| Jul-19-2023 | Test | Description--------- |
| Jul-17-2023 | Planned - Degree Works (Mon. 7/17/2023) | On Monday, July 17, 2023 between 6:00am and 7:30am ET Degree Works will be unavailable while maintenance is performed. |
| Jun-27-2023 | Unplanned - Outlook Web App (Tues. 6/27/2023) | Today is Tuesday, June 27, 2023. We are currently seeing intermittent issues with Outlook Web App, or myMail on the web. Microsoft is currently working to resolve the issue. |
| Jun-26-2023 | Unplanned - Brief Network Unavailability (Mon. 6/26/23) | Today is Monday, June 26, 2023. There was a brief issue with both wired and wireless network on campus. The issue has been resolved. We are sorry for any inconvenience this may have caused. |
| Jun-21-2023 | Planned - Network Infrastructure Upgrade (Wed. 6/21/2023) | Information Technology will be continuing efforts to improve the resiliency of the Marist Campus network infrastructure on Wednesday, June 21, 2023, starting at 5:00 pm ET. During this work, Marist technology services and on-campus users will be impacted. Off-campus technology services, such as Zoom for virtual meetings, Office 365 email (myMail), and Brightspace will still be available to users who are off-site. All Marist IT systems and services will be unavailable during this time. On-campus internet connectivity will be interrupted between 7:00 pm and 8:00 pm ET. Once the work has been verified as complete, IT system and service restoration will begin, however, it may take several hours until all services are fully available. |
| Jun-14-2023 | Unplanned - BDM Issues (Wed. 6/14/2023) | Today is Wednesday, June 14, 2023. We are currently experiencing an issue with the rendering of documents in BDM and the teams are working to resolve this issue, please contact the Help Desk if you are experiencing this. In addition, please let the Help Desk know if you are having any additional BDM issues. |
| Jun-12-2023 | Unplanned - BDM Issues (Mon. 6/12/2023) | Today is Monday, June 12, 2023. There are currently issues with BDM (Banner Document Management). Information Technology is aware of this and is working quickly to resolve the problem. |
| Jun-07-2023 | Planned - Banner Self-Service (Wed. 6/7/2023) | On Wednesday, June 7, 2023 between 5:00am and 7:00am ET Banner Self-Service and Banner Registration will be unavailable while maintenance is performed. Other portions of Banner, including myMarist, will be available during this time. |
| Jun-06-2023 | Unplanned - Outlook Web App (Tues. 6/6/2023) | Today is Tuesday, June 6, 2023. We are currently seeing intermittent issues with Outlook Web App. Microsoft is currently working to resolve the issue. |
| Jun-05-2023 | Unplanned - BDM Issues (Mon. 6/5/2023) | Today is Monday, June 5, 2023. There are currently issues with BDM (Banner Document Management). Information Technology is aware of this and is working quickly to resolve the problem. |
| Jun-05-2023 | Unplanned - Outlook Web App (Mon. 6/5/2023) | Today is Monday, June 5, 2023. We are currently seeing intermittent issues with Outlook Web App. Microsoft is currently working to resolve the issue. |
| Jun-01-2023 | Planned - Power Outage to Lower Fulton (Thurs. 6/1/23) | On Thursday, June 1, 2023 starting at 9am ET the power to Lower Fulton will be unavailable while work is performed. This will affect all network connectivity (wired and wireless) as well as any Cisco phones in the buildings. The power is expected to be restored at or before 3pm ET. |
| May-31-2023 | Planned - Banner Maintenance (Wed. 5/31/23) | On Wednesday, May 31, 2023 between 5:30am and 7:00am ET Banner, including myMarist, will be unavailable while maintenance is performed. |
| May-30-2023 | Planned - VPN Upgrade (Tues. 5/30/23) | On Tuesday, May 30, 2023 between 7:00am and 8:30am ET the VPN (Virtual Private Network) will be unavailable while an upgrade is performed. |
| May-19-2023 | Planned - Banner Maintenance (Fri. 5/19/23) | On Friday, May 19, 2023, from 6:00am to 7:00am ET Banner including myMarist will be unavailable while maintenance is performed. |
| May-18-2023 | Unplanned - Incoming Calls (Thurs. 5/18/23) | Today is Thursday, May 18, 2023. Currently, there is an issue with all incoming calls to campus from off campus. Outgoing calls are able to be made, but are slow to connect. Our vendor, Windstream, is working to resolve the issue. We are sorry for any inconvenience this may cause. |
| May-18-2023 | Resolved - Incoming Calls (Thurs. 5/18/23) | Today is Thursday, May 18, 2023. The issue that occurred earlier today with all incoming calls to campus from off-campus has been resolved. |
| May-10-2023 | Planned - Degreeworks (Wed. 5/10/23) | On Wednesday, May 10, 2023 between 6:00am and 7:00am ET Degreeworks will be unavailable while maintenance is performed. |
| May-04-2023 | Planned - IAPROD Maintenance (Thurs. 5/4/23) | On Thursday, May 4, 2023 between 5:00am and 7:00am ET IAPROD, the Data Warehouse of the old IAPROD PLUS system, will be unavailable while maintenance is performed. |
| May-03-2023 | Planned - Banner Maintenance (Wed. 5/3/23) | On Wednesday, May 3, 2023 between 6:00am and 7:00am ET Banner, including myMarist, will be unavailable while maintenance is performed. |
| Apr-27-2023 | Planned - Banner Maintenance (Thurs. 4/27/23) | On Thursday, April 27, 2023 between 4:30am and 7:00am ET Banner, including myMarist, will be unavailable while maintenance is performed. |
| Apr-26-2023 | Planned - Wireless Network Upgrade (Wed. 4/26/2023) | On Wednesday, April 26, 2023 from 2:00am to 2:30am ET the Marist Wireless Network will be unavailable while an upgrade is performed. The wired network will remain available while the upgrade is performed. |
| Apr-20-2023 | Resolved - Microsoft 365 Web Apps (4/20/23) | The problem reported by Microsoft earlier today with web apps has been resolved. (Today is Thursday, April 20, 2023. Some users may be intermittently unable to view or access web apps in Microsoft 365. Microsoft is currently working to remediate the issue. in the meantime, you can use these direct links to get into applications: outlook.office.com (Outlook/Email), microsoft365.com/launch/word (Word Online), or microsoft365.com/launch/excel (Excel Online).) |
| Apr-20-2023 | Resolved - ReACT (Thurs. 4/20/23) | This issue has been resolved. (Today is Thursday, April 20, 2023. ReACT (myaccount.Marist.edu) is currently unavailable. Information Technology is aware of this and is working quickly to resolve the problem. We are sorry for any inconvenience this may cause.) |
| Mar-23-2023 | Unplanned - O365 Searching Issues (Thurs. 3/23/2023) | Today is Thursday, March 23, 2023. Microsoft has reported that the Office portal including email (myMail), OneDrive, SharePoint, and other O365 services are experiencing an issue with searches. This affects anyone using O365 on the web, through clients, or on mobile devices. Microsoft is aware of the issue and is working to resolve it. |
| Mar-16-2023 | Planned - Wired/Wireless Network Upgrades Group 4 | Information Technology will be continuing to improve the resiliency of the Marist Campus wired and wireless network infrastructure. The network upgrade will impact all wired and wireless devices on the network and any users in these buildings can anticipate intermittent outages lasting up to 2 hours. On the schedule for Thursday, March 16, 2023 between 8:00pm and 10:00pm ET are the following locations: McCann, Tenney Stadium, Donnelly Hall, Marian, Greystone, St. Peter's, and Kieran Gatehouse. |
| Mar-16-2023 | Planned - Wired/Wireless Network Upgrades Group 3 | Information Technology will be continuing to improve the resiliency of the Marist Campus wired and wireless network infrastructure. The network upgrade will impact all wired and wireless devices on the network and any users in these buildings can anticipate intermittent outages lasting up to 2 hours. On the schedule for Thursday , March 16, 2023 between 6:00pm and 8:00pm ET are the following locations: Library, Hancock Center, Foy Town Houses, North Campus Housing Complex, St. Ann's, Lowell Thomas, Chapel, and Fontaine Hall |
| Mar-15-2023 | Planned - Wired/Wireless Network Upgrades Group 2 | Information Technology will be continuing to improve the resiliency of the Marist Campus wired and wireless network infrastructure. The network upgrade will impact all wired and wireless devices on the network and any users in these buildings can anticipate intermittent outages lasting up to 2 hours. On the schedule for Wednesday, March 15, 2023 between 8:00pm and 10:00pm ET are the following locations: Allied Health, Steel Plant, Upper and Lower Fulton Townhouses, Upper and Lower West Cedar Townhouses, 51 Fulton, 57 Fulton, and 69 West Cedar. |
| Mar-15-2023 | Planned - Wired/Wireless Network Upgrades Group 1 | Information Technology will be continuing to improve the resiliency of the Marist Campus wired and wireless network infrastructure. The network upgrade will impact all wired and wireless devices on the network and any users in these buildings can anticipate intermittent outages lasting up to 2 hours. On the schedule for Wednesday, March 15, 2023 between 6:00pm and 8:00pm ET are the following locations: Champagnat Hall, Leo Hall, Sheahan Hall, Mid-Rise Hall, Murray Student Center, Marist and Cornell Boathouses, and Byrne House. |
| Mar-09-2023 | Planned - Degreeworks Maintenance (Thurs. 3/9/2023) | On Thursday, March 9, 2023 between 5:00am and 7:00am ET Degreeworks will be unavailable while maintenance is performed. |
| Mar-08-2023 | Planned - myPhoto Maintenance (Wed. 3/8/2023) | On Wednesday, March 8, 2023 between 5:00am and 7:00am ET myPhoto will be unavailable while maintenance is performed. |
| Mar-05-2023 | RESOLVED - Banner & myMarist Issues (Sun. 3/5/23 5:20pm ET to Mon. 3/6/23 2:00am ET) | On Sunday, March 5, 2023 starting around 5:30pm ET there was an issue that affected Banner, including myMarist. This outage was resolved around 2:00am ET on Monday, March 6, 2023. While Banner and myMarist were unavailable, the network (wired and wireless) was available. Also, iLearn was available by going directly to: ilearn.marist.edu and Marist email was available by going directly to: mymail.marist.edu. |
| Mar-02-2023 | Planned - IAPROD Maintenance (Thurs. 3/2/23) | On Thursday, March 2, 2023 between 6:00am and 7:00am ET IAPROD, the Data Warehouse of the old IAPROD PLUS system, will be unavailable while maintenance is performed. |
| Feb-28-2023 | Planned - Banner Maintenance (Tues. 2/28/2023) | On Tuesday, February 28, 2023 between 5:00am and 7:00am ET Banner, including myMarist, will be unavailable while maintenance is performed. |
| Feb-14-2023 | Planned - Banner Maintenance (Tues. 2/14/23) | On Tuesday, February 14, 2023 between 6:00am and 7:00am ET Banner, including myMarist, will be unavailable while maintenance is performed. |
| Feb-09-2023 | Planned - Banner Maintenance (Thurs. 2/9/2023) | On Thursday, February 9, 2023 between 6:00am and 7:00am ET Banner, including myMarist, will be unavailable while maintenance is performed. |
| Feb-07-2023 | Unplanned - Wireless and Wired Networking (Tues. 2/7/23) | Today is Tuesday, February 7, 2023. There is currently a power outage that is affecting Fulton Buildings 5, 6, 7, 8 and Upper West Cedar. This also affects the wired and wireless networking. Central Hudson is aware of the power outage and is working to resolve the problem. |
| Feb-07-2023 | Unplanned - BDM Issues (Tues. 2/7/2023) | Today is Tuesday, February 7, 2023. Banner Document Management (BDM) is currently experiencing issues. Information Technology is aware of this and is working quickly to resolve the problem. |
| Feb-06-2023 | Unplanned - Faculty Surveys (Mon. 2/6/2023) | Today is Monday, February 6, 2023. There is currently an issue with faculty surveys. Information Technology is aware of this and is working quickly to resolve the problem. |
| Feb-06-2023 | Unplanned - Power Outage/Network Connectivity (2/6/2023) | Today is Monday, February 6, 2023. There is currently a power outage that is affecting Fulton Buildings 5, 6, 7, 8 and Upper West Cedar. This also affects the wired and wireless networking. Central Hudson is aware of the power outage and is working to resolve the problem. |
| Jan-26-2023 | Planned - Banner Maintenance (Thurs. 1/26/2023) | On Thursday, January 26, 2023 from 6:00am to 7:00am ET Banner, including myMarist, will be unavailable while maintenance is performed. |
| Jan-23-2023 | Unplanned - Zoom Integrations (Mon. 1/23/2023) | Today is Monday, January 23, 2023. Earlier today integrations with Zoom were experiencing issues. This meant you could not launch a Zoom meeting from iLearn. This problem has been resolved. |
| Jan-20-2023 | Planned - Parking Registration Portlet (1/20/23 - 1/23/23) | On Friday, January 20, 2023 starting at 5:00pm ET until Monday, January 23, 2023 at 8:00am ET the Parking Registration Portlet will be unavailable. |
| Jan-18-2023 | Planned - Wireless Network (1/18/23) | On Wednesday, January 18, 2023 between 4:00am and 4:30am ET the wireless network will not be available while maintenance is performed. |
| Jan-12-2023 | Planned - Banner Maintenance (Thurs. 1/12/23) | On Thursday, January 12, 2023 between 6:00am and 7:00am ET Banner, including myMarist, will be unavailable while maintenance is performed. |
| Dec-22-2022 | Planned - Banner Maintenance (Thurs. 12/22/2022) | On Thursday, December 22, 2022 between 5:00am and 7:00am ET Banner, including myMarist, will be unavailable while maintenance is performed. |
| Dec-21-2022 | Unplanned - Degreeworks (Wednesday 12/21/2022) | RESOLVED: On Wednesday, December 21, 2022 Degreeworks was unavailable from around 11:15am to 11:40am ET. Information Technology became aware of the issue and worked to resolve the problem. |
| Dec-15-2022 | Planned: Student Registration Maintenance (12/15/22) | On Thursday, December 15, 2022 between 6:00am and 7:00am ET, the Marist College Student Registration application will be unavailable while maintenance is performed. |
| Dec-09-2022 | Planned - BDM Maintenance (Fri. 12/9/2022) | Starting at 5:00pm ET BDM (Banner Document Management) will be unavailable while maintenance is performed. |
| Dec-09-2022 | Planned - Brief iLearn Maintenance (Fri. 12/9/22) | On Friday, December 9, 2022 between 5:30am and 7:00am ET there will be a brief iLearn outage while maintenance is performed. |
| Dec-07-2022 | Planned - BDM Maintenance (Wed. 12/7/2022) | Starting at 5:00pm ET today BDM (Banner Document Management) will be unavailable while maintenance is performed. |
| Dec-07-2022 | Unplanned - Intermittent BDM Issues | There are currently intermittent issues with BDM. Information Technology is aware of this and is working to resolve the problem. |
| Dec-07-2022 | Planned - Banner Maintenance (Wed. 12/7/2022) | On Wednesday, December 7, 2022 between 4:00am and 7:00am ET Banner, including myMarist, will be unavailable while maintenance is performed. |
| Dec-05-2022 | Unplanned - BDM (12/5/2022) | Today is Monday, December 5, 2022. We are currently experiencing issues with BDM (Banner Document Management). Information Technology is aware of the issue and is working quickly to resolve the problem. We are sorry for any inconvenience this may cause. |
| Nov-30-2022 | Planned - Degreeworks Maintenance (Wed. 11/30/2022) | On Wednesday, November 30, 2022 between 5:30am and 7:00am ET Degreeworks will be unavailable while maintenance is performed. |
| Nov-28-2022 | Resolved - myPhoto | The issue with myPhoto has been resolved and now myPhoto (myphoto.marist.edu) is up and running. |
| Nov-23-2022 | Planned - IAPROD Maintenance (Wed. 11/23/22) | On Wednesday, November 23, 2022 between 5:00am and 7:00am ET IAPROD, the Data Warehouse of the old IAPROD PLUS system, will be unavailable while maintenance is performed. |
| Nov-16-2022 | Unplanned - myPhoto (11/16/2022) | Currently, myPhoto is unavailable. We are sorry for any inconvenience this may cause. |
| Nov-05-2022 | Resolved - myMarist (Sat. 11/5/22) | Earlier today, Saturday, November 5, 2022 there was an issue reaching myMarist. The problem has been resolved. We are sorry for any inconvenience this may have caused. |
| Nov-04-2022 | Resolved - Wireless on Campus (11/4/2022) | The issues reported earlier today (Friday, November 4, 2022) with the wireless network have been resolved. We are sorry for any inconvenience this may have caused. |
| Oct-24-2022 | Resolved - Degreeworks (Mon. 10/24/2022) | Earlier today, Monday, October 24, 2022, there was a brief issue with Degreeworks. Information Technology was made aware of this resolved the issue. |
| Oct-19-2022 | Planned - Banner Maintenance (Wed. 10/19/22) | On Wednesday, October 19, 2022 between 5:00am and 7:00am ET there will be a brief outage of Banner and myMarist while maintenance is performed. |
| Oct-13-2022 | Planned - Banner Maintenance (Thurs. 10/13/2022) | On Thursday, October 13, 2022 between 5:00am and 7:00am ET Banner will be unavailable while maintenance is performed. |
| Oct-11-2022 | RESOLVED - iLearn Issue (Tues. 10/11/22) | The problem earlier today (Tuesday, October 11, 2022) with iLearn has been resolved. |
| Oct-03-2022 | NOTIFICATION - iLearn & Clearing Cache and Cookies | Having trouble viewing recent changes to your iLearn site, such as missing images, forum descriptions, lesson items, or error messages? Try a different browser or clearing your cache and cookies. On a Windows device, do this by pressing the Ctrl key and F5. On a Mac, hold the Command Key, Shift Key, and R key at the same time. You can also go to: https://my.de.marist.edu/clearcache for more information about clearing your cache. |
| Sep-28-2022 | Planned - iLearn Maintenance (9/28/22) | On Wednesday, September 28, 2022 from 5:00am to 7:00am ET iLearn will be unavailable while maintenance is performed. |
| Sep-08-2022 | RESOLVED - Intermittent Issues logging into BDM (Banner Document Management) | Today is Thursday, September 8, 2022. The intermittent issues logging into BDM (Banner Document Management) have been resolved. Information Technology thanks you for your patience while the issue was worked out. |
| Sep-02-2022 | Planned - Degreeworks (9/2/2022) | On Friday, September 2, 2022 between 5:45am and 7:00am ET Degreeworks will be unavailable while maintenance is performed. |
| Sep-01-2022 | RESOLVED - Inbound and Outbound Calls to Marist | RESOLVED - The issue earlier today (Thursday, September 1, 2022) with placing and receiving calls from outside of Marist has been resolved. |
| Sep-01-2022 | Planned - Degreeworks (9/1/2022) | On Thursday, September 1, 2022 between 5:45am and 7:00am ET Degreeworks will be unavailable while maintenance is performed. |
| Aug-29-2022 | Intermittent - Wireless on Campus (8/29-9/1) | There continues to be an intermittent issue with wireless networking (FoxNet) on campus. Information Technology is aware of this and is working to resolve the issue. |
| Aug-26-2022 | Planned - Foy Townhouses Power Outage (Fri. 8/26/2022) | On Friday, August 26, 2022 between 6:00am and 3:00pm ET there will be a power outage for the Foy Townhouses (Blocks A-C) while work is performed. During this time, there will be no network connectivity (wired or wireless) and Cisco phones within the buildings will be unavailable. |
| Aug-24-2022 | Planned - Banner Maintenance (8/24/2022) | On Wednesday, August 24, 2022 between 5:00am and 7:00am ET, Banner (including myMarist) will be unavailable while maintenance is performed. |
| Aug-17-2022 | Planned - Degreeworks (8/17/2022) | On Wednesday, August 17, 2022 between 5:00am and 7:00am ET Degreeworks will be unavailable while maintenance is performed. |
| Aug-04-2022 | RESOLVED: Network Outage (8/4/22) | Shortly after 1:00pm ET today, Thursday, August 4, 2022, Marist experienced network outages for both the wired and wireless networks. Information Technology was able to resolve the issue. We are sorry for any inconvenience this may have caused. |
| Aug-03-2022 | Completed - iLearn Maintenance (Wed. 8/3/2022) | The iLearn maintenance has been completed. On Wednesday, August 3, 2022 between 12:00pm and 1:00pm ET iLearn will be unavailable while maintenance is performed. |
| Aug-02-2022 | RESOLVED: Intermittent Issue with My.Marist Portal (8/2/2022) | RESOLVED: Earlier today there was an intermittent issue with the myMarist portal and its portlets. Information Technology was able to resolve the issue. If you are still experiencing a problem with myMarist or the portlets on myMarist, please contact the Help Desk by email (HelpDesk@marist.edu) or phone (845-575-4357). We are sorry for any inconvenience this may have caused. |
| Jul-29-2022 | NOTIFICATION: Intermittent Email Sending/Opening in myMail | The following is a message from Microsoft about Outlook, which is used for myMail: Microsoft is reporting that some users intermittently can't send or open email messages via the Outlook desktop client and Outlook on the web. Affected users receive a Non-Delivery Report (NDR) when attempting to send email messages. Depending on the client being used, NDRs may contain the following messages: "This message could not be sent. Try sending the message again later, or contact your network administrator." "Your message did not reach some or all of the intended recipients." Microsoft is working on a resolution, and they will provide an update by Monday, August 1, 2022. |
| Jul-26-2022 | COMPLETED - Banner Maintenance (Tues. 7/26/22) | The maintenance for Banner (myMarist) on Tuesday, July 26, 2022 between 5:00am and 7:00am ET Banner (myMarist) was completed. |
| Jul-25-2022 | NOTIFICATION: Duo Issues | On Monday, July 25, 2022, we received reports that users were having issues signing in with Duo. Due to a license update that was made, some new features were turned on that Information Technology was not expecting. These features have now been turned off. If you experienced issues signing on with Duo, please try again. If you are still experiencing issues, please contact the Help Desk. We are sorry for any inconvenience this caused. |
| Jul-22-2022 | NOTIFICATION - Email Forwarding to Outside Email Addresses | There has been an intermittent issue with emails automatically forwarded from a user's myMail box to an outside email address. Senders may receive a non-delivery report when trying to send to someone who has their email forwarded. This delivery failure message is sometimes a result of policies enforced by email providers such as Google or Yahoo. When you forward your email to an outside email address, Marist is no longer responsible for any email that is not delivered correctly. Also note that a copy of any email sent to myMail and forwarded elsewhere is not saved to your myMail account. |
| Jul-18-2022 | RESOLVED - myMail (Outlook email) | The problem experienced earlier today, Monday, July 18, 2022 with myMail (Outlook email) has been resolved. If you continue to experience further issues with email, please contact the Help Desk. Thank you. |
| Jul-08-2022 | COMPLETED - Evisions Maintenance (7/8/22) | The maintenance on Evisions has been COMPLETED. On Friday, July 8, 2022 the Marist Evisions server (Argos, Intellecheck, Formfusion) will be unavailable from 6:00am to 6:30am ET while maintenance is performed. |
| Jul-01-2022 | Holiday- Monday, July 4, 2022 | In observance of Independence Day, Marist College is closed on Monday, July 4, 2022. We will reopen on Tuesday, July 5, 2022. |
| Jun-28-2022 | Unplanned - Ongoing Intermittent BDM Issues (6/28-9/08) | Today is Thursday, September 8, 2022. We are continuing to experience intermittent issues logging into BDM (Banner Document Management). Information Technology is aware of this and continues to work to resolve the issue. |
| Jun-22-2022 | Unplanned - Ongoing Intermittent BDM Issues (6/22-24/22) | Today is Monday, June 27, 2022. We are continuing to experience intermittent BDM (Banner Document Management) issues. Information Technology is aware of this and is working quickly to resolve the problem. |
| Jun-22-2022 | RESOLVED - Internet and Marist Services Issues (Wed. 6/22/22) | Today is Wednesday, June 22, 2022. Earlier this morning from around 8:00am ET until 9:45am ET there was a network issue that prevented users from connecting to the network while on campus as well as reaching Marist services and systems such as myMarist, iLearn, and myMail from on and off campus. This problem has been resolved. Information Technology is sorry for any inconvenience this may have caused. |
| Jun-22-2022 | Planned - Banner Maintenance (6/22/22) | On Wednesday, June 22, 2022 between 4:30am ET and 7:00am ET Banner will be down while maintenance is performed. |
| Jun-21-2022 | RESOLVED - Zoom (Tues. 6/21/2022) | RESOLVED - Earlier today (Tuesday, June 21, 2022) Zoom had an issue with their services. This issue has been resolved and Zoom is functioning. The error users received when attempting to connect to Zoom or a Zoom meeting was the following error, "It looks like we are unable to connect. Please check your network connection and try again." Information Technology is working with Zoom to report the issue. |
| Jun-20-2022 | COMPLETED - Banner Maintenance (6/20/2022) | This work has completed. On Monday, June 20, 2022 between 5:00am and 7:00am ET Banner will be unavailable while maintenance is performed. This includes admin and self-service. |
| Jun-16-2022 | REOCCURRED: BDM issues | RESOLVED - BDM service users are getting an "Exception happened when rendering, the exception message is:" error. IT is working with the vendor to resolve the issue as quickly as possible. Sorry for any inconvenience this has caused. |
| Jun-13-2022 | Planned - Voicemail Upgrade (6/13/2022) | In the continuing effort to keep all systems working efficiently and at the most recent, supported software levels, Information Technology is upgrading the Marist Voicemail system on Monday, June 13th. The upgrade will begin at 7:00PM ET and should be completed by 10:00PM ET. During this time voicemail will be inaccessible. Please note that Greetings, Stored Voicemail messages and PIN (Passwords) will remain for each user mailbox. |
| Jun-10-2022 | Completed: Network Outage 6/10/2022 starting at 11:00PM | Completed: IT is working to relocate key network components from Dyson so that the Dyson renovation can begin. Due to this work, the network will be unavailable from on and off campus starting at 11:00PM tonight 6/10/2022 for approximately one hour. This work will cause interruptions to all systems and services, include iLearn and my.marist. If you continue to experience issues after the work has been completed, please contact the help desk (x4357). |
| Jun-10-2022 | RESOLVED: Intermittent System Outages (6/10/2022) | Earlier today, Friday, June 10, 2022, Information Technology was working on relocating key network components that were in Dyson so that the Dyson renovation can be completed. Due to this work, users may have experienced intermittent system outages throughout the day. This has been resolved. If you are still experiencing issues with any of our systems and services, please contact the Help Desk at 845-575-4357 or HelpDesk@marist.edu |
| Jun-07-2022 | Planned - North End Network Interruption (Tues. 6/7/22) | On Tuesday, June 7, 2022 starting at 8:00am ET there will be a network interruption for the North End of campus including Fontain, North campus housing, Foy Townhouses, and St. Anne's. This will affect wired and wireless network connectivity as well as telephone services. The interruption is expected to be at least 30 minutes. This work is being done to ensure network connectivity during the Dyson building renovation. |
| May-31-2022 | RESOLVED - Wireless on Campus (5/31/2022) | The issue with wireless on campus has been resolved. (Original message from Tues. 5/31/2022 - We are currently experiencing an intermittent issue with wireless on campus. Information Technology is aware of this issue and is working quickly to resolve the problem. We are sorry for any inconvenience this may cause. |
| May-31-2022 | Planned - Fontaine Power Outage (5/31/2022) | On Tuesday, May 31, 2022 between 4:00am and 8:00am ET Fontaine will be without building power while work is performed. This will affect network connectivity (wired or wireless) and telephones within the building. |
| May-25-2022 | Planned - Degreeworks (5/25/2022) | On Wednesday, May 25, 2022 between 5:00am and 7:00am ET there will be a brief outage of Degreworks while maintenance is performed. |
| May-24-2022 | Planned - Banner Maintenance (5/24/22) | On Tuesday, May 24, 2022 between 5:00am and 7:00am Banner will be unavailable while maintenance is performed. |
| May-16-2022 | Planned - Authentication Services (5/16/2022) | On Monday, May 16, 2022 between 5:00am and 7:00am there may be intermittent authentication issues while maintenance is performed. |
| May-12-2022 | RESOLVED - IT Services (on 5/12/2022) | The issues that occurred with systems and services on Thursday, May 13, 2022 were resolved. During the service outage, approximately 5:00am to 10:30am ET, iLearn was available by going directly to: ilearn.marist.edu and Marist email was available by going directly to: mymail.marist.edu |
| May-10-2022 | Planned - Complete:Banner Maintenance (5/10/22) | Complete: On Tuesday, May 10, 2022 between 5:00am and 7:00am ET Banner will be unavailable while maintenance is performed. myMarist will be available during this time. |
| May-02-2022 | Authentication Service (LDAP) | If when trying to sign in to Marist services you are receiving the following error: Login Failure: LDAPException(resultCode=48 (inappropriate authentication), errorMessage='inappropriate authentication', ldapSDKVersion=4.0.14, revision=c0fb784eebf9d36a67c736d0428fb3577f2e25bb) please contact the Help Desk for further assistance. Thank you. |
| Apr-29-2022 | COMPLETED - Clean Address (4/29/22) | The work scheduled for this morning has been completed. On Friday, April 29, 2022 between 5:00am and 7:00am ET Clean Address will be unavailable while maintenance is performed. |
| Apr-28-2022 | POSTPONED - Clean Address (4/28/22) | The following maintenance has been postponed. On Thursday, April 28, 2022 between 5:00am and 7:00am ET Clean Address will be unavailable while maintenance is performed. |
| Apr-27-2022 | Planned - Evisions & Argos (4/27/22) | On Wednesday, April 27, 2022 between 5:00am and 7:00am ET Evisions and Argos will be unavailable while maintenance is performed. |
| Apr-21-2022 | Planned - Banner Maintenance (4/21/2022) | On Thursday, April 21, 2022 between 5:00am and 7:00am Banner will be unavailable while maintenance is performed. myMarist will be available during this time. |
| Apr-06-2022 | Planned - Maestro (4/6/2022) | On Wednesday, April 6, 2022 between 5:00am and 7:00am ET Maestro (bulk emailing) will be unavailable while maintenance is performed. |
| Apr-05-2022 | RESOLVED - External (non-Marist) Email & MFD Emails Delayed (4/5/2022) | This issue has been resolved: Today is Tuesday, April 5, 2022. Earlier today it was reported that emails from external (non-Marist) email addresses and emails from Multi-Functional Devices (MFDs) are being delayed. Information Technology is working with the vendor to resolve the issue. We are sorry for any inconvenience this may cause. |
| Mar-24-2022 | Completed - Banner (myMarist) Maintenance (3/24/2022) | COMPLETED - On Thursday, March 24, 2022 between 5:30am and 7:00am ET Banner will be unavailable while maintenance is performed. |
| Mar-23-2022 | Planned - Marist Money (3/23/2022) | On Wednesday, March 23, 2022 between 5:00am and 7:00am Marist Money will be unavailable while maintenance is performed. |
| Mar-11-2022 | Completed - Donnelly Data Center UPS Replacement (3/11/22 - 3/13/22) | COMPLETED - On Friday, March 11, 2022 starting at 5:00pm ET and continuing through the weekend, the Uninterruptible Power Supply (UPS) in the Donnelly Hall Data Center will be replaced. Although our core systems such as email, Banner, myMarist, and iLearn will remain up and running during the replacement, you may experience a slower response time. Please plan to limit your use of these systems during this timeframe as we conduct this required upgrade of our core infrastructure. We anticipate all systems will be running normally by 8:00am ET Monday, March 14, 2022. |
| Mar-11-2022 | Planned - VCL Unavailable (3/11/22 - 3/13/22) | During the Donnelly Data Center UPS Replacement (Friday, March 11, 2022 at 5:00pm ET) the VCL (Virtual Computing Lab) will be unavailable. The VCL should be available by Monday, March 14, 2022 at 8:00am ET. |
| Feb-28-2022 | RESOLVED - VPN intermittent issue (2/28/2022) | The issue from Monday 2/28/2022 has been resolved. Monday, February 28, 2022 around 10:30am ET today some users may have experienced an issue with the VPN. This issue was intermittent and resolved itself and any users on the VPN should have been reconnected. If you are still experiencing issues with the VPN, please contact the Help Desk. |
| Feb-25-2022 | RESOLVED - Google Chrome & Adobe Extension (2/24/2022) | The issue from Thursday, February 24, 2022, with Google Chrome and the Adobe Extension has been resolved. |
| Feb-25-2022 | Planned - Campusshares (2/25/2022) | On Friday, February 25, 2022 between 5:00am and 7:00am ET Campusshares will be unavailable while maintenance is performed. |
| Feb-24-2022 | Unplanned - Google Chrome & Adobe Extension (2/24/2022) | Today is Thursday, February 24, 2022. Adobe pushed out an update yesterday (2/23/2022) that has affected Google Chrome and the Adobe extension itself in Google Chrome. When attempting to sign in to Marist services, such as myMarist, the Login and Password fields are in dark mode. To resolve this issue temporarily, you need to go into your Chrome Extensions (upper-right corner, a puzzle-piece icon), select the 3 dots next to Adobe Acrobat, and choose Remove from Chrome. If you do not see Remove from Chrome, you can alternatively select Manage extension, and turn it off from the window that opens. Then refresh your page. This issue has been reported to Adobe. There is no ETA when a fix for this will be available. |
| Feb-24-2022 | Planned - Banner (myMarist) Maintenance - 2/24/2022 | On Thursday, February 24, 2022 between 5:30am and 7:00am ET Banner (myMarist) will be unavailable while maintenance is performed. During the maintenance, the COVID survey and Billing will be avaialble. |
| Feb-24-2022 | Planned - Network Maintenance (2/24/22) | On Thursday, February 24, 2022 between 5:00am and 5:30am ET there will be intermittent network outages to both the wired and wireless network while maintenance is performed. This work will affect those on campus attempting to reach sites off-campus. It will also affect anyone off-campus using VPN or SSH to reach on-campus services. |
| Feb-15-2022 | Planned - IAPROD Maintenance (2/15/2022) | On Tuesday, February 15, 2022 between 5:00am and 7:00am ET IAPROD, the Data Warehouse of the old IAPROD PLUS system, will be unavailable while maintenance is performed. |
| Feb-10-2022 | Planned - Banner (myMarist) Maintenance (2/10/2022) | On Thursday, February 10, 2022 between 4:30am and 7:00am Banner including myMarist will be unavailable while maintenance is performed. |
| Feb-10-2022 | Planned - COVID Mobile/Portlet Unavailable (Thurs. 2/10/2022) | Due to the Banner Maintenance on Thursday, February 10, 2022, the COVID Mobile app and COVID survey will be unavailable between 4:30am and 5:45am ET. |
| Feb-08-2022 | Planned - Voicemail (2/8/2022) | On Tuesday, February 8, 2022 between 10:00pm and 11:00pm ET Voicemail will be unavailable while maintenance is performed. |
| Feb-08-2022 | Resolved - myMail (Receiving Outside Emails and MFD emails) 2/8/2022 | There was an issue earlier today, Tuesday, February 8, 2022, where emails from external (non-Marist) email addresses and emails from Multi-Functional Devices (MFDs) were being delayed. This issue has been resolved. We are sorry for any inconvenience this may have caused. |
| Jan-26-2022 | COMPLETED - Banner (myMarist) Maintenance 1/26/22 | This maintenance has been completed successfully. On Wednesday, January 26, 2022 between 5:00am until 7:00am Banner (myMarist) will be unavailable while maintenance is performed. |
| Jan-25-2022 | NOTIFICATION: Sunset WebEx | We have sunset the WebEx service. You will no longer be able to sign in using Single Sign-On with your Marist account and password. This has been replaced by Zoom and Microsoft Teams. For more details on Zoom, you can copy and paste this URL: https://my.de.marist.edu/zoom. For more details on Microsoft Teams, you can copy and paste this URL: https://www.marist.edu/infotech/services/mymail |
| Jan-24-2022 | 1/24/2022 Resolved-Network Issue | RESOLVED 8:00pm: Unplanned Service Disruption: On Monday, January 24, 2022 starting at approximately 7:45pm Marist started to experiencing intermittent network issues preventing access to services, such as iLearn, myMarist and others. We are currently working to resolve this issue as quickly as possible to resolve the disruption. Sorry for any inconvenience this has caused. |
| Jan-24-2022 | RESOLVED - Card Office Credit Card Processor Unavailable (1/24/2022) | The issue from Monday, January 24, 2022 with the Card Office credit card processor has been resolved. Today is Monday, January 24, 2022. The Card Office credit card processor is unavailable. Online Marist Money deposits are unavailable and the Card Office can only process cash transactions. The vendor is working to resolve the issue. We are sorry for any inconvenience this may cause. |
| Jan-13-2022 | Planned Outage - Banner & myMarist (1/13/22) | On Thursday, January 13, 2022 between 5:00am and 7:00am ET Banner and myMarist will be unavailable while maintenance is performed. |
| Jan-12-2022 | Planned - iLearn Upgrade (1/12/2022) | COMPLETED SUCCESSFULLY - On Wednesday, January 12, 2022 between 8:00am and 12:00pm ET iLearn will be unavailable while an upgrade is performed. |
| Jan-04-2022 | Successful - Lowell Thomas Building Power Outage (1/4/2022) | The maintenance done in Lowell Thomas today, Tuesday, January 4, 2022 that required the building to be without power and affecting network connectivity (wired and wireless) as well as telephones has been completed successfully. The building now has power as well as wired and wireless network access and telephones. Thank you. |
| Jan-04-2022 | Planned - Lowell Thomas Building Power Outage (1/4/22) | On Tuesday, January 4, 2022 between 7:00am and approximately 4:00pm ET Lowell Thomas will be without building power while work is performed. which will affect network connectivity (wired or wireless) and telephones. Remote users can log in to their phones using Jabber. |
| Dec-27-2021 | Successful - Banner Upgrade (12/27/2021) | The Banner upgrade on Monday, December 27, 2021 was completed successfully. |
| Dec-27-2021 | Planned - Banner Upgrade (12/27/2021) | On Monday, December 27, 2021, Information Technology will be performing a Banner upgrade. Banner will be unavailable from 8:00am to 12:00pm ET. |
| Dec-16-2021 | Successful - Banner (myMarist) 12/16/2021 | The maintenance this morning, Thursday, December 16, 2021, which took place from 5am to 7am ET was completed successfully. |
| Dec-16-2021 | Planned - Banner (myMarist) 12/16/2021 | On Thursday, December 16, 2021 Banner will be unavailable while maintenance is performed. my.Marist will be available while the maintenance is performed, but without Banner-specific data. |
| Dec-15-2021 | Unplanned - DUO (12/15/2021) | Today is Wednesday, December 15, 2021. If you were experiencing issues with DUO earlier today, please try restarting your browser and log in again. If you are still having issues, please reach out to the Help Desk so they can better assist you. We are sorry for any inconvenience this may have caused. |
| Dec-14-2021 | Unplanned - myMail (Email going to Drafts) | If you are experiencing an issue attempting to send an email from myMail (Outlook), and it is going into drafts instead of being sent, please contact the Help Desk so we may better assist you. |
| Dec-13-2021 | Unplanned - Brief Interruption of Campusshares (12/13/2021) | Today is Monday, December 13, 2021. There was a brief interruption of Campusshares earlier today. If you experienced an issue using Campusshares, please try again. If you are still experiencing an issue, please contact the Help Desk. We are sorry for any inconvenience this may have caused. |
| Dec-11-2021 | Service Disruption Friday, December 10-11th | Unplanned Service Disruption: On Friday, December 10, 2021 starting after 9:00pm Marist starting experiencing intermittent issues preventing access to services, such as iLearn, myMarist and others. We are currently working to resolve this issue as quickly as possible to prevent future disruption. Sorry for any inconvenience this has caused. |
| Dec-09-2021 | Planned - IAPROD Maintenance (12/9/2021) | On Thursday, December 9, 2021 between 5:00am and 7:00am ET IAPROD, the Data Warehouse of the old IAPROD PLUS system, will be unavailable while maintenance is performed. |
| Dec-03-2021 | Planned - Service Maintenance (12/3/2021) | On Friday, December 3, 2021 between 5:00am and 7:00am ET, Campusshares, Media Shares, and RDS will be unavailable while maintenance is performed. |
| Nov-30-2021 | Tuesday, November 30, 2021 between 12:15am and 3:30am there was an unplanned network outage | On Tuesday, November 30, 2021 between 12:15am and 3:30am there was an unplanned network outage, caused by maintenance being performed by our vendor. During this time, network outages had preventing those off-campus reaching Marist services on campus, such as iLearn or myMarist. This outage also caused those on-campus from reaching off-campus services. The Issue has been resolve by the vendor. Sorry for any inconvenience this may have caused. |
| Nov-23-2021 | Holiday - Thanksgiving Break | Marist College Information Technology will be closed starting on Thursday, November 25, 2021 and Friday, November 26, 2021 for the Thanksgiving Break. The Help Desk will be available for their regular hours on Saturday, November 27th and Sunday, November 28th between 10am and 2pm ET. Any emails or voicemails left during the holiday break will be handled in the order they were received. |
| Nov-12-2021 | Planned - Network Maintenance (Fri. 11/12/2021) | On Friday, November 12, 2021 between 5:00am and 7:00am maintenance will be performed to improve Marist's network infrastructure. During this time there may be intermittent network outages preventing those off-campus reaching Marist services on campus, such as iLearn or myMarist. There may also be intermittent network outages for those on-campus from reaching off-campus services. |
| Nov-10-2021 | Resolved - MAPS, Argos, & Intellecheck (11/10/2021 - 11:20am) | The issue experienced earlier today, Wednesday, November 10, 2021, with MAPS, Argos, and Intellecheck has been resolved. Information Technology is sorry for any inconvenience this may have caused. |
| Nov-10-2021 | Unplanned - MAPS, Argos, & Intellecheck (11/10/2021 - 10:45am) | Today is Wednesday, November 10, 2021. There are currently issues with MAPS, Argos, and Intellecheck. Information Technology is aware of this and is working to resolve the problem. We are sorry for any inconvenience this may cause. If you have any other issues, please contact the Help Desk (HelpDesk@marist.edu or 45-575-4357). |
| Nov-02-2021 | Planned - IAPROD Maintenance (11/2/2021) | On Tuesday, November 2, 2021 between 5:00am and 7:00am ET IAPROD, the Data Warehouse of the old IAPROD PLUS system, will be unavailable while maintenance is performed. |
| Oct-29-2021 | Planned - Banner (myMarist) 10/29/2021 | On Friday, October 29, 2021 between 4:00am and 7:00am ET Banner will be unavailable while maintenance is performed. During this time the COVID survey, myMarist without Banner-related data, myMail, and iLearn will be available. |
| Oct-14-2021 | Planned - IAPROD Maintenance (10/14/2021) | On Thursday, October 14, 2021 between 5:00am and 7:00am ET IAPROD, the Data Warehouse of the old IAPROD PLUS system, will be unavailable while maintenance is performed. |
| Oct-07-2021 | Planned - Banner (myMarist) (10/7/2021 5:00am to 7:00am ET) | On Thursday, October 7, 2021 between 5:00am and 7:00am ET Banner Self Service and Banner Admin will be unavailable while maintenance is performed. |
| Oct-06-2021 | Planned - Network Maintenance (10/6/21 5:00am to 6:00am ET) | On Wednesday, October 6, 2021 between 5:00am and 6:00am ET there will be intermittent network outages to both the wired and wireless network while maintenance is performed. This work will affect those on campus attempting to reach sites off campus. It will also affect anyone off campus using VPN or SSH to reach on-campus services. |
| Sep-30-2021 | Planned - Banner Job Submission Updates (9/30/2021) | On Thursday, September 30, 2021, between 6:00am and 7:00am ET, Banner Job Submission will be unavailable while updates are performed. |
| Sep-29-2021 | Completed - Planned Network Infrastructure Work (9/29/2021) | The planned network infrastructure work this morning (Wednesday, September 29, 2021) has been completed. The maintenance took place from 5:02am to 5:15am ET. Information Technology (IT) performs regular routine maintenance to improve the technology infrastructure on campus. One such maintenance will occur on Wednesday, September 29, 2021 between 5:00 – 6:00 am ET. The goal of this maintenance is to update the network to be more resilient and to work around most failures in the network, both on-campus and off-campus. Unfortunately, this update requires a minor change that will disrupt some network traffic, including iLearn and others, for a very small window. The update is planned to start at 5:00 am, and all services should be back to normal by 6:00 am. If you have any specific questions, please feel free to contact the Helpdesk at Helpdesk@marist.edu or (845) 575-HELP (4357). |
| Sep-29-2021 | Planned Outage - Network Service Disruption Wed. 9/29/2021 | Information Technology (IT) performs regular routine maintenance to improve the technology infrastructure on campus. One such maintenance will occur on Wednesday, September 29, 2021 between 5:00 – 6:00 am ET. The goal of this maintenance is to update the network to be more resilient and to work around most failures in the network, both on-campus and off-campus. Unfortunately, this update requires a minor change that will disrupt some network traffic, including iLearn and others, for a very small window. The update is planned to start at 5:00 am, and all services should be back to normal by 6:00 am. If you have any specific questions, please feel free to contact the Helpdesk at Helpdesk@marist.edu or (845) 575-HELP (4357). |
| Sep-22-2021 | Planned - Network Maintenance | On Wednesday, September 22, 2021 from 5:00am to 6:00am there will be maintenance on our network infrastructure. During this time no new authentications to the wireless network will be accepted. Devices already connected should stay connected while the work is done. |
| Sep-20-2021 | Unplanned - Authentication Services (9/20/2021) | 9/20/2021 - 11:30am - There is currently an issue with Authentication Services. Information Technology is aware of this and is working quickly to resolve the problem. We will continue to keep this page updated. Thank you. |
| Sep-20-2021 | Resolved - Authentication Services (9/20/2021) | The issue reported earlier today with Authentication Services has been resolved. |
| Sep-10-2021 | Planned - FoxWeb | On Friday, September 10, 2021 starting at 11pm ET FoxWeb will be unavailable while maintenance is performed. |
| Sep-09-2021 | Planned - DegreeWorks (9/9/2021) | On Thursday, September 9, 2021, between 5:00am and 7:00am ET DegreeWorks will be unavailable while maintenance is performed. |
| Sep-08-2021 | Planned - Banner (myMarist) | On Wednesday, September 8, 2021 between 3:30am and 7:00am ET Banner (including myMarist) will be unavailable while maintenance is performed. |
| Aug-26-2021 | Unplanned - myMail via the Web (8/26/2021 3:45pm ET) | Microsoft has reported there are some service interruptions with Office 365, which in turn affects myMail users attempting to sign into the web version of myMail. Those using the Outlook client are not affected. At this time there is no ETA for resolution. |
| Aug-26-2021 | Planned - Titanium & AppXtender Maintenance (8/26/2021) | On Thursday, August 26, 2021 between 5:00am and 7:00am ET, Titanium and AppXtender will be unavailable while maintenance is performed. |
| Aug-25-2021 | Planned - Service Disruption Wed. 8/25/2021 5:00am ET | Information Technology (IT) performs regular routine maintenance to improve the technology infrastructure on campus. One such maintenance will occur on Wednesday, August 25 between 5:00 – 6:00 am ET. This is a replacement for the maintenance originally scheduled for Monday, August 23 morning. The goal of this maintenance is to update the network to be more resilient and to work around most failures in the network, both on-campus and off-campus. Unfortunately, this update requires a minor change that will disrupt some network traffic, including iLearn and others, for a very small window. The update is planned to start at 5:00 am, and all services should be back to normal by 6:00 am. If you have any specific questions, please feel free to contact the Helpdesk at Helpdesk@marist.edu or (845) 575-HELP (4357). |
| Aug-25-2021 | Planned - InfoPrint Manager & Maestro (8/25/2021) | On Wednesday, August 25, 2021 between 5:00am and 7:00am ET, InfoPrint Manager (Donnelly Lab & Dorm printing server) and Maestro (bulk emailing) will be unavailable while maintenance is performed. |
| Aug-20-2021 | Postponed- Service Disruption Monday, August 23 between 5:00 – 6:00 am. | Postponed- Information Technology (IT) performs regular routine maintenance to improve the technology infrastructure on campus. One such maintenance will occur on Monday, August 23 between 5:00 – 6:00 am. This is not the potential test announced on Tuesday, but follow up maintenance. The goal of this maintenance is to update the network to be more resilient and to work around most failures in the network, both on campus and off-campus. Unfortunately, this update requires a minor change that will disrupt some network traffic, including iLearn and others, for a very small window. The update is planned to start at 5:00 am, and all services should be back to normal by 6:00 am. If you have any specific questions, please feel free to contact the Helpdesk at Helpdesk@marist.edu or (845) 575-HELP (4357). |
| Aug-18-2021 | System status and availability Wednesday August 18th 2021 | Information Technology (IT) performs regular routine maintenance to improve the technology infrastructure on campus. One such maintenance had successfully occurred on Wednesday, August 18 between 5:00 - 5:30 am. The goal of this maintenance was to update the network to be more resilient and to work around most failures in the network, both on campus and off-campus. Unfortunately, this update required a minor change that had disrupted network traffic, including iLearn and others, for a very small window. The update was planned to start at 5:00 am, and all services should be back to normal by 5:30 am. IT plans to test the systems during the week of August 23, to validate that the network is working as designed. Details will be sent out once the test is scheduled. If you have any specific questions, please feel free to contact the Helpdesk at Helpdesk@marist.edu or (845) 575-HELP (4357). |
| Aug-17-2021 | Service Disruption Wednesday August 18th at 5:00am | Information Technology (IT) performs regular routine maintenance to improve the technology infrastructure on campus. One such maintenance will occur on Wednesday, August 18 between 5:00 - 5:30 am. The goal of this maintenance is to update the network to be more resilient and to work around most failures in the network, both on campus and off-campus. Unfortunately, this update requires a minor change that will disrupt network traffic, including iLearn and others, for a very small window. The update is planned to start at 5:00 am, and all services should be back to normal by 5:30 am. Assuming that this update is successful, IT plans to test the systems during the week of August 23, to validate that the network is working as designed. Details will be sent out once the test is scheduled. If you have any specific questions, please feel free to contact the Helpdesk at Helpdesk@marist.edu or (845) 575-HELP (4357). |
| Aug-10-2021 | Service & System Availability - iLearn Upgrade (8/10/21 - 8/11/2021) | iLearn is now available. The upgrade preformed this morning was successful. If you experiences any issues please contact the Help Desk at Helpdesk@marist.edu. |
| Aug-04-2021 | Service & System Availability - Verizon Wireless Cellular Signal (8/4/2021) | On Wednesday, August 4, 2021 between 9:00am and 11:00am ET Verizon Wireless will be upgrading equipment for in-building cellular signal. The Verizon cellular signal in the following buildings may be degraded during this time: Hancock Center, Lowell Thomas, Murray Student Center, North Campus Housing Complex, and Steel Plant. |
| Jul-29-2021 | Service & System Availability - CleanAddress (Thurs. 7/29/2021) | On Thursday, July 29, 2021 from 5:00am ET to 7:00am ET CleanAddress will be unavailable while maintenance is performed. |
| Jul-28-2021 | Service & System Availability - Banner Maintenance (Wed. 7/28/2021) | On Wednesday, July 28, 2021 from 4:00am ET to 7:00ET Banner will be unavailable while maintenance is performed. This includes Banner Admin Pages and Banner Self Service. myMarist will be available minutes Banner-specific data. |
| Jul-22-2021 | Service & System Availability | On Thursday, July 22, 2021 between 5:00am and 7:00am Banner will be unavailable while maintenance is performed. |
| Jul-21-2021 | Service & System Availability - North End Phone Issues (7/21/2021) | Resolved Today is Wednesday, July 21, 2021. We are currently experiencing an issue with the phone system on the North End of campus which includes Dyson, Fontaine, and residential housing in the North End. The issue includes making and receiving internal and external calls. At 5:30pm Information Technology will be planning maintenance to the hardware, which will cause a brief intermittent network (wired and wireless) outage to the same area. |
| Jul-16-2021 | Service & System Availability - TimeClock Plus Employee Link | We are currently working to resolve an issue when using the “TimeClock Plus Employee Link”. If you have further questions please contact the Payroll Office. |
| Jul-15-2021 | Service & System Availability - Intermittent Phone Issues | There are currently intermittent issues with calls from off-campus phones to on-campus phones. If you receive a busy signal attempting to contact someone on campus, please hang up and try again. Information Technology is aware of the situation and working to resolve the problem. We are sorry for any inconvenience this may cause. |
| Jul-15-2021 | Network Outage-Resolved | 6:00AM ET Update: Our network vendor has worked all night to resolve the issue. iLearn, my.Marist, VPN,and Banner are now accessible from off campus. On campus now has access to the internet. 10:30PM ET- Marist Internet vendor experienced an outage causing issue accessing Marist services from off campus. These services include: iLearn my.Marist Banner VPN On campus customer are unable to access the internet. |
| Jul-14-2021 | Service & System Availability | On Wednesday, July 14, 2021 between 5:00pm and 6:00pm ET Argos and Intellecheck will be unavailable while maintenance is performed. |
| Jul-13-2021 | Important Information - Skype for Business Online | Microsoft will be retiring Skype for Business Online on July 31, 2021. Anyone still using Skype for Business Online is encouraged to transition to Microsoft Teams. For information on using Teams for Chat, Instant Meetings, and/or Calls, please refer to the documentation on the Marist website, under myMail Resources, or on myMarist, under Remote Online Resources. If you have any questions, please contact the Help Desk at 845-575-4357 (HELP) or email: HelpDesk@marist.edu. |
| Jul-08-2021 | Service & System Availability - IAPROD (7/8/2021) | On Thursday, July 8, 2021 starting at 12:00pm ET IAPROD, the Data Warehouse of the old IAPROD PLUS system, will be unavailable while maintenance is performed. IAPROD will be available again the morning of Friday, July 9, 2021. |
| Jul-08-2021 | Service & System Availability | On Thursday, July 8, 2021 starting at 5:30am there will be a brief outage for InfoPrint Manager (Donnelly Lab printing server) and Evisions while maintenance is performed. |
| Jul-02-2021 | Service & System Availability - Argos Issued Resolved (7/2/2021) | Today is July 2, 2021. There was an issue with Argos earlier today. This issue has been resolved. Information Technology is sorry for any inconvenience this may have caused. |
| Jul-02-2021 | Unplanned Outage - Argos (7/2/2021) | Today is July 2, 2021. There is currently an issue with Argos. Information Technology is aware of this and is working quickly to resolve the problem. We are sorry for any inconvenience this may cause. |
| Jun-26-2021 | Service & System Availability - Banner Upgrade (6/26/2021) | This Saturday, June 26, 2021, Information Technology will be performing a Banner upgrade. Banner will be unavailable beginning at 5:00 am through 3:00 pm ET. PLEASE NOTE: iLearn and email WILL be available. myMarist will be available with the exception of Banner-specific data. |
| Jun-25-2021 | Service & System Availability | On Friday, June 24, 2021 between 5:00am and 7:00am Banner, the Admissions Database, and Marist Money will be unavailable while maintenance is performed. |
| Jun-23-2021 | Service & System Availability - NOLIJ (6/23/2021) | Tonight, Wednesday, June 23, 2021 between 5:00 pm and 10:00 pm ET NOLIJ will be unavailable while updates are being performed. |
| Jun-23-2021 | Service & System Availability | On Wednesday, June 22, 2021 between 5:00am and 7:00am DegreeWorks, Marist Money, myPhoto, and InfoPrint Manager (Donnelly Lab printing server) will be unavailable while maintenance is performed. |
| Jun-09-2021 | Resolved-Intermittent Issue with Marist Systems and Services | All intermittent issue experienced today have now been resolved. Issue: IT is currently experiencing intermittent issue accessing Marist services, including my.Marist, iLearn, myMail, Banner and DegreeWorks We are very sorry for the experience. |
| May-19-2021 | Service & System Availability | On Wednesday, May 19, 2021 starting at 2:00pm ET IAPROD, the Data Warehouse of the old IAPROD PLUS system, will be unavailable while maintenance is performed. It will be available again Thursday morning. |
| May-13-2021 | Service & System Availability | On Thursday, May 13, 2021 between 4:00am and 7:00am ET Banner will be unavailable while maintenance is performed. During this work, the COVID survey WILL be available. |
| May-02-2021 | Service & System Availability | On Sunday, May 2, 2021 between 5:00am and 7:00am ET there will be a brief outage for Argos, Formfusion, and Intellecheck while maintenance is performed. |
| Apr-21-2021 | Service and System Availability | On Wednesday, April 21, 2021 from 5:00am to 7:00 am ET Banner (including myMarist) will be unavailable while maintenance is performed. The COVID survey will also be unavailable during this time also. |
| Apr-12-2021 | Service & System Availability - Foxnet (Wireless Network) Issue Resolved | The issue experienced earlier today, Monday, April 12, 2021, with Foxnet (wireless network) has been resolved. Information Technology is sorry for any inconvenience this may have caused. |
| Apr-12-2021 | Service & System Availability - WiFi Issues (Mon. 4/12/2021 - 3:45pm ET) | Today is Monday, April 12, 2021. We are currently experiencing intermittent issues with WiFi (wireless network) access and certificate errors. Information Technology is aware of this and is working quickly to resolve the problem. As a workaround, you can connect to the Eduroam wireless network to access WiFi. |
| Apr-12-2021 | Service & System Availability - WiFi Issues (Mon. 4/12/2021 - 3:00pm ET) | Today is Monday, April 12, 2021. We are currently experiencing intermittent issues with WiFi (wireless network) access and certificate errors. Information Technology is aware of this and is working quickly to resolve the problem. |
| Apr-01-2021 | Service & System Availability | On Thursday, April 1, 2021 between 5:00am and 7:00am ET maintenance will be performed on the network affecting wired and wireless networking to: Tenney Stadium, Fulton 1 - 8, Gatehouse/Kierney, and Foy Townhouses A - M. |
| Mar-31-2021 | Service & System Availability (3/31/2021 - LDAP Maintenance) | On Wednesday, March 31, 2021 between 5:00am and 7:00am ET, maintenance will be performed on our LDAP system. During this time there may be intermittent outages if you are attempting to log into Marist services such as iLearn or my.marist.edu. If you are already signed in, you should not experience an issue. |
| Mar-23-2021 | Service & System Availability (3/23/2021 - IAPROD) | Today, Tuesday, March 23, 2021 from 3:00pm to 5:00pm ET IAPROD, the Data Warehouse of the old IAPROD PLUS system, will be unavailable while maintenance is performed. |
| Mar-16-2021 | Service & System Availability (3/16/2021 - DegreeWorks) | On Tuesday, March 16, 2021 between 5:00am and 7:00am ET DegreeWorks will be unavailable while maintenance is performed. |
| Mar-10-2021 | Service & System Availability (3/10/2021) | On Wednesday, March 10, 2021 between 5:00am to 7:00am ET the network will be unavailable in the McCann 2nd Floor Control Room and Library 3rd Floor while an upgrade is performed. |
| Mar-03-2021 | RESOLVED - NOLIJ (3/3/2021) | Today is Tuesday, March 3, 2021. The issue reported earlier with NOLIJ has been resolved. |
| Mar-03-2021 | RESOLVED - VPN (3/3/2021) | Today is Wednesday, March 3, 2021. The issue reported earlier with VPN has been resolved. |
| Mar-03-2021 | Service & System Availability (3/3/2021 - NOLIJ) | Today is Tuesday, March 3, 2021. At this time NOLIJ is unavailable. Information Technology is aware of this and is working to resolve the issue. |
| Mar-03-2021 | Service & System Availability (3/3/2021 - VPN Issue) | Today is Wednesday, March 3, 2021. There is an issue using VPN. Information Technology is aware of the situation and is working to resolve the problem. |
| Feb-27-2021 | Service & System Availability (2/27/2021 - NOLIJ Issue Resolved) | The issue reported earlier with NOLIJ production has been resolved. |
| Feb-27-2021 | Service & System Availability (2/27/2021) | Today is Saturday, February 27, 2021. There is currently an issue with NOLIJ. Information Technology is aware of this and working with the vendor to resolve the problem. We are sorry for any inconvenience this may cause. |
| Feb-26-2021 | Service & System Availability (2/25/2021 Network Maintenance) | On Friday, February 26, 2021 between 5:00am and 7:00am ET there will be a network outage while maintenance is performed. The following locations will be affected by this maintenance: 69 West Cedar Athletic Stadium Boat Hosue Byrne Champagnant Fulton 51 Fontaine Gatehouse Hancock Student Lab Library Leo Lowell Thomas Lower West Cedar Marian McCann ESPN Room Midrise Saint Anne's Student Center Basement Sheahan Saint Peter's Steel Plant Foy Townhouses Upper West Cedar Warehouse. |
| Feb-25-2021 | Service & System Availability (2/24/2021 Network Maintenance) | On Thursday, February 25, 2021 between 5:00am and 7:00am ET there will be a brief outage of both wired and wireless networks for all Fulton Townhouses while maintenance is performed. |
| Feb-25-2021 | Service & System Availability (2/24/2021 CleanAddress Maintenance) | On Thursday, February 25, 2021 between 5:00am and 7:00am ET there will be a brief outage of Banner CleanAddress while maintenance is performed. All other Banner services will be available. |
| Feb-22-2021 | Service & System Availability - VPN Issue (2/22/2021 - 11:30am ET update) | RESOLVED- The VPN issue has been resolved. "There is currently an issue using VPN to connect to Marist services. Information Technology is aware of this and is working to resolve the problem". Sorry for any inconvenience this may have caused |
| Feb-17-2021 | Service & System Availability - 2/17/2021 Maintenance | On Wednesday, February 17, 2021, between 5:00am and 7:00am ET Maestro and NOLIJ will be unavailable while maintenance is performed. |
| Feb-16-2021 | Service & System Availability - 2/16/2021 Maintenance | On Tuesday, February 16, 2021 between 5:00am and 7:00am Banner Document Management (BDM), CampusLogic, Argos, TimeClock Plus, and Titanium will be unavailable while maintenance is performed. |
| Feb-12-2021 | Service & System Availability - 2/12/2021 Maintenance | On Friday, February 12, 2021 between 5:00am and 7:00 am ET ComSi and Marist Money will be unavailable while maintenance is performed. |
| Feb-11-2021 | Service & System Availability - COVID Survey Update (2/11/2021) | On Thursday, February 11, 2021 between 5:30am and 7:00am ET updates will be made to the daily COVID survey questions. Please be sure to read the updated questions when filling out your survey. Once these updates are made you will be able to see your status on myMarist via the web or mobile device. Please note that any surveys taken as of 5:30am ET on February 11th will be reset and you will be prompted to complete the new survey. |
| Feb-11-2021 | Service & System Availability - Maintenance (2/11/2021) | On Thursday, February 11, 2021 between 5:00am and 7:00am ET Campusshares, Mediashares, and ES-RDS1 will be unavailable while maintenance is performed. |
| Feb-10-2021 | Service & System Availability - iLearn Maintenance (2/10/2021) | On Wednesday, February 10, 2021 between 5:00am and 7:00am ET iLearn will be unavailable while maintenance is performed. |
| Feb-05-2021 | Service & System Availability - Banner Maintenance | 5:51 AM ET Competed-COVID Survey and other Banner services affect by the planned maintenance are available. "On Friday, February 5, 2021 between 4:00am and 7:00am ET, Banner will undergo maintenance. During this time, Banner Admin pages and Banner Self-Service will be unavailable. myMarist will be available, however, there will be no portlets or Banner data available. The COVID survey will also not be available. If you sign onto Marist services between 4:00am and 7:00am, please make sure to sign out after 7:00am and sign back in to take the daily COVID survey." |
| Feb-03-2021 | Service & System Availability - iLearn Error (5:30pm ET Resolved) | This issue has been resolved. If you experience any other issues, please contact the Help Desk. Today is Wednesday, February 3, 2021. iLearn is currently experiencing an issue when users attempt to begin their class, they are receiving an error that starts out saying, "Fatal internal error handling request." Information Technology is aware of this and is working on it with their vendor to resolve the issue. We are sorry for any inconvenience this may cause. Please continue to check this page for further updates. Thank you. There are no other reported outages at this time. |
| Jan-29-2021 | Service & System Availability - myMarist (impacting COVID survey portlet) | On Friday, January 29, 2021 from 5:00am to 7:00am ET Information Technology will be performing maintenance. During the maintenance, the following systems will be affected: the COVID survey portlet, myMarist (my.marist.edu), iLearn, myMail, DegreeWorks, and Dropbox. |
| Jan-26-2021 | Service & System Availability - Banner Maintenance Completed | The Banner maintenance this morning from 5:00am to 7:00am ET has been completed. |
| Jan-26-2021 | Service & System Availability | On Tuesday, January 26, 2021 between 5:00am and 7:00am ET Banner and Banner Self-Service will be unavailable while maintenance is performed. myMarist will be up but no Banner-related data will be available. The COVID survey will not be affected during the maintenance. There are no reported outages at this time. |
| Jan-15-2021 | Service & System Availability Self-Service Banner Maintenance | During our scheduled maintenance window of 5:00am-7:00am, Self-Service Banner will be unavailable including through the my.Marist portal. |
| Jan-14-2021 | Service & System Availability MediaShares Maintenance | Completed Successfully: On Thursday, January 14, 2020 between 5:00am and 7:00am ET Mediashares will be unavailable while maintenance is performed. |
| Jan-12-2021 | Service & System Availability | As a reminder, please make sure to reserve your time to use computers in the Donnelly Computer Lab by using the Marist App. You can find it by searching "Marist App" in either the Apple Store or Google Play. Also note, you will need your Marist ID to access the Donnelly Lab. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ There are no reported outages at this time. |
| Jan-11-2021 | Service & System Availability | The network issues experienced on Friday, January 8, 2021, have been resolved. If you are still experiencing issues, please contact the Help Desk. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ As a reminder, please make sure to reserve your time to use computers in the Donnelly Computer Lab by using the Marist App. You can find it by searching "Marist App" in either the Apple Store or Google Play. Also note, you will need your Marist ID to access the Donnelly Lab. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ There are no reported outages at this time. |
| Nov-11-2020 | Test Outage | Test Outage |
| Start Date | Outage Title | Description |